A Pea In The Pod

I called 4 times trying to exchange never worn, still tagged items for larger sizes. They laughed at me and told me that it's over their window of return. I explained they were for Christmas presents for my daughter, so she didn't get them until the end of December. I asked to speak with the supervisor twice. She never called me back the 1st time and the second time she called me back at the wrong phone number than what I had asked. I've never been pushed to my limit so far on a $800 order. They didn't offer me any solutions other than 20% off a new order. What a complete joke! I will NEVER be ordering from them ever again!

I ordered two basic white tees from a Pea in the Pod and liked them so much I ordered two more for a period when I'd be traveling through the US along with two other nursing tops!

Never experienced such poor customer service! It took 10 days after confirming my order for the order to ship/show up on the UPS system. This was after multiple emails and a call (could not give me a reference number for some reason?) to request they cancel the order as it would arrive too late. In the end received an email full of legalese saying that only if the package had not arrived 10 business days after date of shipment (so 24 days after the order was confirmed) they would consider it lost and "offer a resolution."

My guess is this company has been acquired and they've done major cost cutting/arbitrage on deliveries/customer service. Overall a strange experience!

Not only do they not offer free shipping (unless you spend over $150 which I didn't qualify for because I spent $130) but you have to pay to send your returns back. Theres no "free return" option because all their stores are closed! If your stores aren't open you should be offering free shipping then. There are so many other maternity companies that offer free shipping and returns that I won't be giving any more of my money to this company. Spent over $23 on shipping between the actual order and then the return of the items.

This is the worst experience I've ever had with a clothing company for customer service. I ordered 2 dresses and 5 pairs of underwear. I received one dress I ordered, 3 pairs of underwear and one dress I did not order. I asked customer service to please send me the remainder of my order. They asked me to ship back the dress they sent by mistake and told me the dress I ordered was no longer available. They refused to even acknowledge the missing underwear in my order, asking for proof? My issue was never resolved and I'm literally just wearing the one dress I ordered from this crap company. The $65 dress I ordered I'll never receive bc no one will answer the phone or respond ro my emails.

I have never dealt with more unhelpful customer service. A friend purchased $400 worth of gifts for me and there was no mechanism to return those gifts without her being alerted to the fact that I was returning them and there was no way to provide me with a store credit or allow me to exchange. The woman from customer service was not helpful and was flat out rude and could not elevate my call to her boss. What kind of business does not offer a way to exchange or return gifts for store credit? After this experience, I don't even want the store credit because a business that runs like this is sure to go under. Don't shop here or waste your money.

I ordered 3 pairs of black leggings online, they sent me 2 pairs of black and a pair of grey. The packing slip confirms I ordered all black. According to their records I ordered grey, they told me there was nothing they could do and the packing slip was wrong. I spoke to 3 different people that said I was on the hook for shipping the item back. I order everything online, I know I ordered black as confirmed by my packing slip! But too bad, they treated me as though I was lying, even though I sent them a copy of the packing slip. I will never ever order from them again.

I placed an order after getting a coupon. My coupon was not applied and I was then told that one of the items was not eligible fir the coupon so I failed to make it over the minimum amount fit the coupon to apply. No offer to make an exception or provide me with an alternative given the amount I had spent. Intimately I returned the items in my order that were not final sale.

I stand behind Pea in the Pod products. However, very disappointed that as a former employee who stayed until the store closes, never received my severance package. Destination Maternity still in business! Should have been be able to Thank those who stayed with a promise of a Severance package, send them a check. In heinsight, we all should have left, let corporate closed all stores & see how it is when running & closing a store especially right befo5re holiday while working at a new job wasnt easy at the same time you expected us to make our numbers to sell, sell lots so you wont have to shop out much. I say we did a fabulous job. Amazing team. Not a single Thank you. So when are you going to mail my severance package? Thank me?

I order a dress for a special event and another item. I paid extra $50.00 for 2 business day shipment to make sure it got on time. They did not notify me that they did not have all the items on my order (the dress) and sent just the one more item I order which is not worth the extra money pay for 2 day shipment. When I called I was told they could not fulfill my order and will make an exception to give only $25 out of the $50 I paid for 2 day delivery, because they do not return what you paid extra to have your order faster. Their excuse was that I received one of the items and if I return that item still will not get time the total money paid for faster deliver. Do not pay 2 day shipment cause they will not return that money even though they do not fulfill the whole order.