Dorothy Perkins

Home shopping review

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Parcel marked as delivered and the post…
Parcel is marked as delivered and the post man has obviously faked my signature as I was not home, I live alone and I asked my neighbour who does not have it. I have been in touch via messaging to report this, I had no usual out for delivery email from you or any delivered message like usual, i usually get an email from Royal Mail saying out for delivery and delivered but I didn't get this, I only found out at 9pm this evening the item was supposed to have been delivered at 11am this morning and there is no proof at all that it has been, I also always get a photograph of delivery by Royal Mail but miraculously today there is no photographic proof of delivery like every other time, all there is of said delivery is a scribble, I don't scribble!
Your person whom I just spoke on messaging had told me to wait for 5 days for an investigation with no offer of reimbursement whatsoever
I am not losing 16£ sorry, I need a refund or a new item sent out, because I am absolutely appalled as a lifetime DP customer has been treated so badly
Refused me a replacement, refused me a refund. I even feel like going to the police as my signature had been so badly faked, which is fraud and a crime
Customer service have been absolutely NO HELP. This was my last ever purchase from you, I won't be buying again as I'm so disappointed with customer service

Order number
DUX*********

Text 00.42am

I have been advised that you will not give me a replacement or a refund
This is criminal!
Date of experience: 05 September 2024

I have been a loyal customer with DP spending on average £100 pm for around 7 years, but no more. All the tops are so badly sized, too big on the shoulders, poor quality fabric. This sizing issue, is not just me but for my friends and family too. Such a shame it's gone down hill so badly I used to love their clothes. But, I will not waste any more money here.

I never had such a bad customer experience ever before. I am not the type of person who spends free time to write a review but this time decided that customers need to know and be fully aware as this company's customer service department is a joke. I placed an order online and wanted to change the size of one of the dresses. It's been a while waiting for a response to help me out and send me a return sticker. Although no one got in touch after a week I sent a third email complaining about the situation and finally I received an email back but after my response a few days now no one came back to me not even the same employee. They totally ignored me and honestly still can't believe how can people be so rude. They are time wasters. At this tough time for all companies I am not going to spend a penny at Dorothy Perkins and of course I won't recommend them to anyone

I ordered a pair of jeans online in January. When I wore them one of the legs kept twisting round my leg. When I came to iron them after washing realised the seam on one leg was not straight. Got in touch and they agreed to refund. Despite numerous exchange of emails I have still not received refund. They said they refunded to the card I used to purchase (on 24th Feb) but my card provider has no record of refund. Including postage 1 am £19.95 out of pocket. Be warned. I thought Dorothy Perkins had a good name but I would never buy from this company ever again!

As an expat I rely on overseas companies to provide clothing where I live. Dorothy Perkins has been generally okay, up until this week. Couldn't believe it when I tried to put it on and the sleeve on one side hadn't been attached to the shoulder! I knew it would be a headache to return so I took it to a local clothes repairer and paid another $7.00 to sew the sleeve on. Most absurd experience. Also the shoes are a disaster. I have tried 3 times to purchase shoes that fit. This time I had 2 pairs of shoes in a size 9. One was too big and the other too small. Sadly, I will have to get my family to send me clothes from home from now on, even if it is more expensive.

On three occasions (i don't know why i proceeded after the first) I've purchased blouses for work from DP. On each occasion, the blouses have ripped at the seams around the arms and waist. All three were a size bigger than i need as i like extra room. The material was too delicate for the stitching and made terribly. I tried to return the third one and brought along the second one (i didn't request a refund for the second one, i just wanted to show them) They refused to refund the item which I had worn once. I had the receipt and it was within 30 days - awful store, awful service, awful quality of clothing.

One of the worst companies out there for clothing. And it got worse and worse. The quality is awful and the brand lacks appeal altogether. Made couple of purchases in the past but I'll stop here. Too disappointed!