How would you rate Dolls Kill?
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GB
1 review
1 helpful vote
Follow Hayley G.
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Amazing customer service!
July 3, 2024

I have always had good experiences purchasing from DK, the international shipping is cheap and fast and is always reliable. Recently one of my items arrived damaged and Kimberly from customer services was really kind and helpful to get the issue sorted as soon as possible!

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Yolanda went above and beyond helping me resolve an issue with my account. She was able to quickly fix my problem and I was able to place an order the same day. DK's stock is constantly changing, so I'm always checking back. It's a great place for gifts too, last year i got my brother a unique backpack. 🔥

Date of experience: June 28, 2024
New York
1 review
0 helpful votes
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Having discovered this store in Los Angeles, this has been my go-to store for all things funky, fun, sexy and unique! They carry a variety of wardrobe and accessory items that can be used for any events, such as raves and festivals. They even carry some items that can be used in everyday life like fun handbags, jewelry and shoes! I recently moved to Brooklyn for a short-term period and was excited to discover a Dolls Kill here in Williamsburg! Their customer service staff is also extremely prompt and helpful which is great considering how rare that is to come by!

Date of experience: May 14, 2024
GB
1 review
0 helpful votes
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Had an issue with a garment I ordered, I reached out to the customer service team who were SUPER helpful. Swift, friendly and polite responses from all involved and they resolved my issue in a timely fashion!

Date of experience: June 17, 2024
Georgia
1 review
1 helpful vote
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Return Issue Resolved Same Day
April 27, 2024

Although you can't call, I emailed my issue and got an immediate reply. The rep continued to email and ask for documents and worked with me until my issue was resolved. I have nothing but great things to say about how my return issue was handled!

Date of experience: April 26, 2024
Virginia
1 review
0 helpful votes
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Absolutely Love This Brand!
May 12, 2024

I literally just placed my first order and was devastated when i saw the wrong shipping address. I emailed customer service asap, and they are literally the best. They immediately helped accommodate to get the right shipping address and the support was instant! I was expecting to wait for a response, but Paige messaged me almost immediately! Not only am in love with everything on the website bc it's so cute, duh, but now in love with the company & customer service itself. 10/10, would recommend to everyone. So excited to order more and get my first order lol <3

Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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Fantastic clothes and customer service
April 27, 2024

I bough recently some clothes from Dolls Kill and I was nicely surprised by the quality. It's absolutely amazing!
On the other occasion I made a mistake with the address so I had to contact customer service. There was no number only an email so I was a bit worried. It was unnecessary. The customer service replied promptly and was so so helpful. Don't hesitate to order. Absolutely ammmmmazing clothes 🤗
It's 5 out of 5 🌟🌟🌟🌟🌟

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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I made a mistake with my order and I was quickly assisted, my order was corrected. Every time I reach out to customer service at dolls kill I am treated with respect and my emails are always answered quickly and kindly
Great job dolls kill love y'all endlessly 🌈💖

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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Return
March 24, 2024

Hello, I never received my gift cards from a return that was made a few months back and Keletso was able to resolve the issue and respond back to me in a timely fashion via email which is always greatly appreciated! Thank you again Keletso

Date of experience: March 14, 2024
New Mexico
1 review
0 helpful votes
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Fanfookintastic!
December 1, 2023

Let me just say my pockets ain't mad. I've ordered at least 3-4 separate times in 2 weeks! My little sister showed me the Black Friday sale it was over! I'm super excited to wear all the dresses, skirts, and shoes I bought! Everything fit perfectly and let's just say I plan on breaking some necks in these fits! Also my package did not arrive on time and with no issues they refunded my shipping! I mean talk about customer satisfaction! Thank you Dolls Kill team! I look forward to many more purchases in the future! I already have a couple fits saved for the near future to purchase!

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Date of experience: November 30, 2023

Overview

Dolls Kill has a rating of 4.2 stars from 2,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
320
value
300
shipping
310
returns
229
quality
283
+321