How would you rate LingerieDiva?
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Texas
1 review
0 helpful votes
Follow Eric S.
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RIP OFF. Over $25 free shipping is a scam
February 25, 2022

So I find an item that cost $29.99, I expected free shipping, but I added a loyalty coupon for $5 off which they say makes the item worth one penny under $25. So $7.95 shipping was added to bill completely negates my $5 off and adds another $2.95 on to the bill. I realize it's only a few dollars but that is just wrong. I complained to customer support and they refunded the shipping cost but a back and forth snotty emails makes me say avoid this seller. I have been loyal to them for 5 years, there are plenty of other options for cheap China import naughtiness.

Date of experience: February 25, 2022
Canada
1 review
1 helpful vote
Follow Amanda J.
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WORST Customer service! I use to order from this site quite often but the last two orders I've made have been a disaster! Still waiting for my products... over a month! And they charged my credit card 75.00 more then my initial receipt. I have not ever been able to track the order and when messaging them they just stick to charging me the middle number receipt even though I have all copies of receipts showing otherwise! I have asked to return the items and get my money back and they keep avoiding it! After reading these reviews I realize it's pretty normal for them to treat their customers like crap and not return their money... STAY AWAY FROM THIS SITE! Prices might be tempting but there is a good reason it's so cheap... in the end they make sure you pay!

Date of experience: April 20, 2017
Virginia
1 review
3 helpful votes
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Excellent!
May 6, 2020

I'm a guy who likes to take sexy photos of my wife. Been doing it since 1982. I found Lingerie Diva
Back in 2010 maybe? I've found their products as advertised, reasonably priced with exceptional customer service.
Why just in the past 3 years I've place 8 orders and if you go back to the beginning, it's probably well over 3 dozen!
I have hundreds of outfits, accescories, stockings, gloves, etc. all for the sole purpose of sexy photos.
Can't wait for another photo shoot!

Date of experience: May 6, 2020
Canada
1 review
0 helpful votes
Follow kerry v.
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WORST site ever, service in email response is dismissive, told them to cancel when they didn't have items in stock, they lied about shipping, literally created a label to shut me up about when my items would arrive and never shipped for another 3 weeks, with an item still not available.

Oh and the worst part, my credit card was compromised after using it on their site.

Filing fraud charges with credit card company for failing to deliver.

Date of experience: April 4, 2018
Virginia
2 reviews
5 helpful votes
Follow David K.
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Miserable experience
January 25, 2014

Miserable experience. Sent us items that did not fit, although we knew our size for the last 25 years, but their items run small. Because of this I returned items, they charged 21% for postage and restock so I end up spending $14 and getting absolutely nothing. They won't do that to me again, especially since many of the sites offer free exchanges for their product not fitting properly.

Date of experience: January 25, 2014
Oregon
1 review
2 helpful votes
Follow Crystal H.
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This website has HORRIBLE customer service. Hands down the worst experience I've ever had with any online store, and I've had to deal with customer service representatives who are in India or Philippians. The diva who answers the phone, Jennifer, is rude, rude, rude. She cuts me off in mid-sentences, blames me for their mistakes, lies... I will never ever buy from this web site again. And to those people who still want to brave spending your money with Lingeriediva.com, have your fingers crossed that you won't have to deal with their customer services.

Date of experience: March 27, 2014
Arkansas
1 review
2 helpful votes
Follow Pearl P.
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SCAM
March 24, 2020

Took my money off my card and gave me the wrong size. I shipped it back in 2 days still haven't returned my money. This company is a complete scam and not made for heavy chested people. Good luck getting your money back from these people. They are the worst

Date of experience: March 24, 2020
Michigan
1 review
3 helpful votes
Follow Veronica L.
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Terrible...
October 13, 2014

Terrible... The sizes are SO wrong... They took over 3 weeks to process the refund. When I emailed them asking where my return was they stated they were in the process of returning items that were purchased 2 weeks before mine! So I wasn't the only one that had a terrible experience with them! Poor customer service and crappy, poorly made, ill fitting lingerie. No wonder it was so cheap... Not I know for sure. You get what you pay for!

Date of experience: October 13, 2014
Florida
1 review
0 helpful votes
Follow Steve C.
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Placed an order. A week later no emails. Check my order through my account. Both items show not in stock and unavailable. 2 weeks now and no response, no refund. Just started a paypal claim to get my refund when they never should have charged my card if they didn't have the merchandise. No response to emails or messages. These people SUCK

Date of experience: March 29, 2019
Indiana
1 review
0 helpful votes
Follow C W.
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I am utterly shocked at the we dgaf attitude of this company. I ordered flat black boots, got sent ugly, shiny, $10 hooker looking boots that are not what is pictured. Their super friendly (sarcasm) rep Jane tells me, "your ordered black boots. They're black, and they're boots." Seriously? Then she told me that's what I get for shopping online. Well Jane, I won't be shopping this company ever again.

Date of experience: January 2, 2019

Overview

LingerieDiva has a rating of 2.1 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LingerieDiva most frequently mention and customer service. LingerieDiva ranks 165th among Lingerie sites.

service
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value
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shipping
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returns
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quality
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