Ancestry

The site is no good.
Do not waste your money.
I paid for the test kit and have waited over 6 weeks. I received an email telling me that my results were in and to click on the tab. I have done this and there is no results listed. There is no one to contact about this issue or any other issue that you may have. They only have an AI response. Very poor Service. This company should have a point of contact. Very disappointed with the lack of aftersales support.

I had been a member for over 20 years and had to cancel my subscription because my husband and I are now on a fixed income (only SS checks). I assumed all my information would still be accessible if I had entered it. But I discovered that now Ancestry wants to make money off of me anyway by taking those ancestors away and making me subscribe if I want to see the information! Such a greedy ripoff they are. I gave one star but would rather give them -1 star.

This is the third kit I've had to buy this year as all tests come back with no results!
30 Days after sending my latest kit back they still don't know where it is and have not tested it even though I paid for priority testing.
Then they tell you to wait for 40 days. The staff often hang up on you!
Absolutely useless ancestry. DO NOT USE THIS COMPANY THEY ARE NOTHING MORE THAN A FRAUD

I cancelled membership 1 day prior to a repeated monthly charge due date but was charged 2 days later. Customer service states there is no record of my cancellation. They did cancel this renewal and promised to refund this charge. I will update this review accordingly but this should not have happened to begin with. I am skeptical of this companies business tactics.

I had Ancestry for a while and thought the results were fun and the site was decent. However I got a got bored of it and cancelled my membership to be the free basic package. Ancestry decided to charge me £49.99 every Quarter anyway, for at least a year. My membership still showed as being the basic package but I got charged regardless. Finally got through to Customer Service who told me there were 2 accounts attributed to my email address. How did that happen? No answer?

"Don't worry though we are refunding you £49.99. Aye no bother, ripped me for £200 but you've given me £50 back. The Customer Service were really rude, I asked for a complaints department email/number to be told there wasn't one.

My recommendation is, do not use! They will do what they can to take your money despite there being no Service given.

Ancestry provides organized public information on family histories, a decent service that will go on to bleed you monthly as numerous offers on DNA, family, International family ties, origins are made. After years of membership should you chose to cancel - have greater patience as canceling membership is a herculean effort. The number of wrong, false misleading leads to family history is a frustrating warm up party to canceling your membership! I cannot recommend this service

Shame on you Ancestry.com for shady business practices! I had a 14 day free trial and cancelled it online the day before it ended but this did not go through. When I got charged for the 1st month I went in and cancelled again and found there are 3-4 pages of upselling and clicking cancel before they knock off trying to hang onto me. 2 days later I got charged an early termination fee of $25. I've searched Ancestry.com and cannot find a reference to this anywhere! Called Support and then was told of this term. Fee until I firmly said "bull$#*!'. I said I would file a complaint with my credit card and then she gave in and said fee would be refunded. I still have a paid month so will try to use it.

Back in the days we didn't have such technologies, mark my words. Today we can explore the genealogy just using the mobile application which gives you insightful information about your origin.

I ain't believe it's 100% correct, nevertheless it's way cheaper than applying to special labs or companies which are specialized in gathering your DNA and running comprehensive tests. Moreover it's more time-consuming than just using mobile application.

So I pretty much favor them for this app.

My wife has been using ancestry.com for almost two years now. Recently a lot of the data she has entered just starts disappearing. She has reached out to their support and has gotten no help whatsoever. They don't reply to her emails, her phone calls, nada. I want to personally thank ancestry.com for being on the receiving end of this madness. I guess they won't mind losing that membership money. My advice is to stay away from them.

I was going to try a membership and had all set up but cancelled the same day due to them not resolving an issue of someone posting my mothers incorrect obituary that the funeral home corrected and they threw me to four different people and resolved nothing so I cancelled and have contacted a lawyer! Don't waste your money or time they are lawless and have horrible, incompetent, arrogant, and dumb workers!