The site is interesting but I found the DNA results to be flawed. My mom submitted my dna sample along with my brothers and her own. Apparently my brother doesn't share quite a bit of her DNA, although I do? She tested a substantial amount french/german but he had 0% french/german. How does that happen with your mom? There was no "switched at birth" scenario going on as my brother looks identical to my dad. They have some fine tuning to do.
Their so-called results are just a sad farce. This is a fraud. 95% of their "findings" are totally wrong and they have the nerve to refuse me a refund. My Local District attorney Office will take care of that. Stay away from this company.
I've been a member for about 3 years and was excited to find 900+ DNA relatives. Had my cousins and sons sign up to verify accuracy. The results are not always expected, but always interesting. I've met DNA relatives through 23andMe, and then visited them in the "old country", Finland. I recommend 23andME to everyone!
This is a great company with reasonable prices for their services. They also do testing which you can qualify for at times. Right now I'm waiting on genetic testing results for a study I qualified for about Bi-polar. They are going to send me the results for what diseases I'm more likely to develop and my genetic make-up which is great because I'm adopted and have no family history to go on.
My mixed race genetic ancestry showed with CRI genetics (European, African & Native American). They don't give random, incorrect ancestry results like 23 and me does with answers that have no meaning and substance. This company is inaccurate. I wanted to compare CRI with this company but I will not. I'm taking my money to another company.
23andme.com is spending a ton of money advertising, yet they don't appear to have the resources to live up to the hype. I sent in my DNA kit in mid-January, and have yet to receive any results. All I have gotten was an email stating that they were behind with the results. I spent $199 and expect much better customer service. I wish I had spent my money elsewhere! There are a lot of options out there. Ancestry DNA was much better at getting my results back. Sent them in one week after 23andMe, and have had them back for 2 weeks already.
I purchased a kit at my local WalMart, followed the directions in the kit to go to their site and register the kit. I also purchased the required service on their site and received an email confirming payment and also saw the associated charge taken out of my account at my bank website.
They tell me that because I did not perform the steps in the correct order, I have not paid for the service and the best I can do is request a refund, wait 2 weeks and turn around and purchase the service again.
Very disappointing.
While, the wait was worth it, I feel that some of the information was kind of vague. I don't know if that's because of my particular DNA, or what. But, it's cool to see how it all works. I was, however, hoping to connect with more DNA relatives, but, I guess I have to give it some time. I'm glad this site exists.
The Family Tree algorithm is broken. I have been hung up on several times when calling, or left on hold for hours when asking to speak to a supervisor. When I ask for a refund I have been immediately hung up on. The customer service is terrible. The only reason I bought the product was for the Family Tree. It crashed and was down for weeks, and when it came back it was wrong.
They won't give me my results and their customer service keeps replying the same thing over and over again. They're worse than a foreign service operator.
Overview
23andMe has a rating of 1.7 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. 23andMe ranks 15th among Biotech sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members