AmeriGlide

I purchased a unit 11/23, it stopped working 11/24, they sent a service person who had it running for 1 hour. I can't get anyone to come and fix it and it's been almost 3 months. Almost 4K out the window, now I have to take legal action. Their service man Mr Leece refuses to return phone calls even to Ameriglide. Go with Acorn or someone more reputable!

Do not purchase an Ameriglide product. They claim 110% customer satisfaction, but this is not true. My sister ordered a stair lift for my brother-in-law. It was delivered 9/27/24. He was admitted to the hospital prior to receiving it and passed away on 10/3/24. I called Ameriglide customer service on 10/3/24. I explained our situation and was told we would receive a return call. I called again on 10/4/24. This time I spoke with an extremely rude woman who refused to transfer me to a manager until I questioned their 110% customer satisfaction policy. I was transferred to Tony, left a message, and did not receive a return call. On 10/14/24, I called again. I spoke with Jessica. She said that we had missed the return policy by 1 day. I explained that the items were never opened and my brother in law (age 50) had died. She called Tony, and Tony said that there were no exceptions for their policy. I told Jessica to tell Tony that I would be warning families about purchasing from Ameriglide. My sister is now left staring at a stair lift in its box and a significant credit card charge while grieving the death of her husband. So much for 110% customer satisfaction…

I have been tracking others since I was stung hard ($8000 to complete by others) by them. They still will not call me back and has told their sales department to not answer any of my calls. Not that you reach anyone anyway. The true owner in their words is MIA and they have no way to contact him/her. To take advantage of us seniors knowing most will not put up a fight. Please read the countless bad reviews. There is a company out there (A USA Company) that will service our needs ten times better! Starts with a "B".
Best to you all with needs like this our insurance company or family pays out...

After paying over $3,000 for repair, we still dont have any call backs from the company. No one is responding to voice mails- we get transferred around so many times its ridiculous. They took our money and stopped communicating with us.

I have unfortunately called 3 different 800 numbers to get my parents stairlift serviced, only to receive no call-backs, and after speaking with one individual, and calling back the next day to find out why I didn't get a call-back - they told me they had never heard of me, and didn't have any case notes. Nice... Product is generally reliable, but ameriglide service is the worst... don't count on them at all - if you can't repair this product yourself, then you are SOL.

Bait and switch purchase! PLEASE beware! My elderly mother spent a LOT of her savings to have an installed stairlift as she is no longer able to navigate the stairs. The company committed to installation but after the system was delivered, realized they have no technician in our area. Over 45 days later and they will not accept nor return the dozens of calls my family has made. We are left with 4500. 00 of garbage and they promise to help, but have completely abandoned my poor mother. She already has physical limitations and this experience has caused her extreme mental distress, too. Ameriglide's customer base is 100% elderly or disabled and the literally do NOT CARE about what they have done to my mother.

I purchased a Rave2 stair lift and was advised to contact the installer when the item arrived. I called the installer the day before the stair lift arrived and left a voice mail requesting he call. I left multiple messages to np avail. After 5 days and multiple calls to the installer and Ameriglide the installer sent me a message saying it would be 8 days before he could come out. When I contacted the installation company, the female I spoke with was very rude. She said there were no other installers on my area and I would have to wait for him to call and abruptly hung up. I had to contact someone on my own to get the stair lift installed before my wife was discharged from a rehab center. So far my calls to Ameriglide have not been answered. My itemized bill clearly states $599.00 for installation. Since I had to go with someone else, I'll see what they say about getting a refund for the installation.

I have been trying to get a copy of my purchase for last three months with zero luck! In last three months I called the customer service almost 10 times, either left a voice mail or after talking to a representative, I was told they are going to send me the copy of my purchase, still waiting!

Ordered 2 stairlifts, one was fine, the other was not. John Goss, the salesman was useless and rude. The only way to contact him was by email. No one answers the phone in the Raleigh office. Their customer service rep Marcia couldn't even be bothered to learn my name and was illiterate as well. No help

Finally got someone to help me but the installer from DelStal couldn't fix it. Been waiting on a part for over a month. Everyone gives me the run around and actually forget what they previously told me. Meanwhile I have been trapped in my house

Do yourself a favor: use a local company