Overview
Hoveround has a rating of 3.7 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
Hoveround has met and exceeded all expectations when delivering and setting up my o-2 machine and my electric wheelchair as well. Customer service was very attentive to my needs and completed everything to my satisfaction. Thanks to the employees who helped me.
I love my new Hoveround. It is comfortable, well thought out, and fun. Using the joystick is a challenge because I live in an assisted living building in a small single bedroom. When I need to go down a very long hall to get to the dining room, activity room or physical/occupational therapy room, it is perfect. When I need to back up to maneuver around furniture, it is a challenge. And the fact that when going backwards I have to push right to go left, and push left to go right is tough to remember (I have NEVER driven a forklift or similar vehicle). I expect I will get the hang of it eventually, and I have some funny stories in the meantime.
Beth, thank you for your kind comments and high star rating! We are available at 1-800-96-HOVER if a client ever needs additional training. We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I've been trying to get a new electric wheelchair for 2 months. They said I Must have Documented Weight but I've been in a wheelchair for yrs and cannot stand any longer to be weighed. I had Polio at age 2 and walked on crutches all my life (public school, college, etc.), then I couldn't walk anymore. I've used Hoveround twice for my wheelchairs and now because they did not weigh me in surgery in November, I cannot get a wheelchair! I cannot see my Doctors without one! I'm at a loss!
Would have been nice to know how long the phone call was going to take overall. Was put on hold for another rep and waited so long to the point that the original rep said she was still waiting for someone to pick up. If she came on again, I was going to tell her I didn't have any more time at the moment. So in the future you need to give an eta on how long this is going to take, people have other things to do.
Joshua, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The whole process was like a walk in the park. The staffs was very Pleasant and professional. I had my information ready and my insurance cards at hand
In just a few minutes they were able to get the paperwork started for my Hoveround, they even went out of there way to call my doctor for an accessment appointment to speed things up.
Thank you Hoveround staff.
Rosa, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
We started the Hoveround process 11-12-24. We went to the doctor and it took forever to get info passed on to Hoveround. Fast forward to today when I spoke with the doctors office; our hospital OSF does not work with Hoveround.
Called back again to Hoveround to her a woman who had an attitude from the second she took our call. They can our will not help find a provider in the are a that Hoveround work with. She asked if we just want to cancel our order and to to an other company. WOW! Way to lose business Hoveround.
Asked if they had and suggestions and to who to work with and she said no and had no idea.
Attitude was still there. Told her we are cancelling and hung up. They have been less that helpful. Good luck with Hoveround.
Marvin, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I started the process in May with another company to get a chair for my mom then in August had a switch companies they gave me the run around until October. Then they finally said it would be another 3 to 6 months to get a chair so I called Hoveround in November my mom got a new chair delivered on December 3...this company has been wonderful customer service is great the call and keep you informed I would recommend them to any and everyone. Thanks for giving my mom the chance to get around and do the things she loves and need to do
Adelle, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The man that took my order was very very nice he knew what he was doing and it didn't take that long he made my experience worth my time and he was very knowledgeable
Jimie, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I need the wheelchair to function so it is in constant use. But at this age, changes don't come easy and the over sized chair is challenging in a small apartment. It is a very comfortable chair and I really appreciate the power.
Rebajean, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Andrea was a great Costomer service person Matthew was an excellent person explaining everything well.
Carroll, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Antonio, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!