AirRattle

I'm not hard to please at all and despite all the negative reviews, I thought I would give them a whirl for their discounted prices. Big mistake.

I ordered a 300 dollar gun and received something completely different valued at less than what I paid for. The only option I had was to send it back "in perfect restockable condition or else we will not accept it" and wait for a refund. Not happening.

I asked for a partial refund for the difference in what I over paid. I'm sure that will take another year to square away.

Do NOT buy from AirRattle.

We purchased the 160 dollar rifle for Christmas 2015 and it wouldn't work. We looked at it and realized they didn't use the right sized screws when putting this together and so the barrel moved back and forth making it impossible for the pellets to fire. We called first -they said fix it yourself. We told them that we wanted our money back. They said no prob - send it back. We sent it back and they said too bad - that since the pellets were jammed it voided the warranty! Are they kidding? I've tried to call six times - each time was told someone would call me back. I have not received one phone call. This is the most dishonest company on the market.

" I have to apologize to Airratle.com they actually came through form me after comunication started I mad a few hasty reviews based on what other reviews I saw and my own experience with them was quit different. Still would like to talk to a live person when you call a number but the email support was well on the job Thank you guys :)"

Bought a WWII remake M4A1 for my brother cause his broke. And when we got done charging and took it out and shot it the firing mech. Shattered! I found another site that is legit if you are looking for another site. www.airsoftstation.com they ship in like 2 days at the cheapist shipping and they're both cheap and expensive depending on what you buy.
I know i sound like someone from their company but i'm not just an unsatisfied customer that is trying to help other unsatisfied customers

Was going to buy my little brother 2 m4s then i read the $#*! reviews
I placed my order on the 24th of dec, finally cancelled it on the 28th( they said id get refunded in 3 to 5 business days) and today. I check my bank statement only to be charged 171 bucks again and my account has been overdrafted making me lose over 160 bucks in my savings... not to mention i had to call 10 $#*!ing times in a row just to get some $#*! voiced thief on the phone... Might just go to ohio myself and get my $#*!ing money back in person. $#*!ing pissed

This occured over a year ago. My dad had bought a full metal aeg m4 off of their website. He fired the first shot and a metal piece in the gun was jammed and the gun had come with a waranty. He sent it back and airrattle "fixed it" and sent it back. Except they forgot to send the magazine with the gun. After shooting it with one of my other mags the metal peice jammed again. He sent it back and they finally fixed it. He had also purchased a couple upgrades on the gun that turned out pretty good.

Yes it has been over a year and I am sure AirRattle has changed. I personally just did not have a good experience in AirRattle and that experience has kept me from buying from them. I imagine that a good amount of people have had good experience but I did not.

Absolutely the worst company ever. My son saved a very long time to purchase a rifle. We ordered it and it came relatively quickly. One of the wire connectors snapped immediately and a battery connector arrived loose rendering the gun useless. There was also an item listed in the instructions missing. I contacted "customer service" (at a gmail address) about returning the item. I received the same rude, poorly written response indicated in all the other reviews. The e-mail stated the problems were due to my "accident." Fortunately, I was able to fix the rifle myself, but I will never do business with this company again.

Ordered an airsoft rifle for my grandson on 10/1/13. When the "fast shipping" (sic)advertised on their website did not materialize, we attempted to call the "customer service" line. (Incidentally, NO ONE has ever answered this line for us! - EVER) Received message that all representatives were busy and to leave order & phone info and they would call us. When no one ever called back, sent an email. Finally received a "form" email that nothing had been shipped from our order and they sometimes were overwhelmed by response to an item, etc.
Three more weeks have gone by without any further update or contact from them despite multiple calls and emails to them.
I wish I had researched them before placing an order with them. I guess it could have been worse - we could have received a defective product from them that they would not stand behind.
These folks have the worst customer service I have experienced in years. Stay far away unless you just need extra headaches in your life.

Purchased 2 rifles. They were running a special of a free pistol with each purchase. However, without warning only sent one pistol claiming each rifle had to be purchased separately (even though it went through on their system and I even received a confirming email). I offered to pay the difference in any money they would have gotten had i submitted two separate orders but they refused. Now somebody is short a Christmas gift. How weak are they.