Some guy gets on commercial and states how fast the shipping is for the customer. Don't gag on the crap he's spitting out! I have purchased two items in the last couple months. One took 10 days, and I'm presently waiting on shipping numbers to find out what year I'll receive this purchase. If it says free don't believe it. You will compromise time. Because Midway doesn't care about the customer. It's one state away and I have had to wait 10 days. I'm done with Midway!
I purchased by use of customer service. I was told by November 17th thru 21st. Here's the problem. I can order by internet and receive it in 3 days. As of today my order taken through customer service November 15th is still parked in Kansas City.
When I receive my product, I realized it was damaged reached out to let them know. They told me they could not take it back and there was nothing they could do for me that they would talk to their shipping department and make sure they do a better job next time Terrible
Midwayusa started to cut corners on the packing merchandise badly. Last two orders from them (midwayusa) were packed in the bare cardboard boxes with NO insulation nor bubble wrap or any sort of protection. I called after first order and made complaint hope that it will never happen again but the second one (received it on 09/07/2023) was the same bare cardboard box without any kind of insulation/protection. Called again and made a complaint (spoke with Scott), sent couple of pictures. Don't think I will shop Midwayusa any more, there are many resellers that take a good care of the merchandise respecting their customers. Pictures attached.
I purchased two items worth $121 and $10 for scope bubble level and scope cover, respectively. The website indicated that any purchase $99 and above would ship for free. I wanted to return the $10 item for a full refund as the scope cover (Butler Creek) does not fit my scope. The instructions on how to measure the dimensions of the scope cover per the website is not accurate at all. MidwayUSA was charging me $11 as return shipping costs to return the $10 scope item. I am not asking them to send me a replacement, just to get a refund as it is hard to get the right size of the scope cover. This is a really bad, terrible, business practice. I would advise anyone not to buy anything from MidwayUSA. You're better off buying something from Optics Planet, Brownell's, Euro Optics or from another seller you can trust. This site, midwayusa.com, has a two-star review average.
Been a customer for 10 years! Midway has gone downhill. I placed an oder for Ammo, from CA. Entered the FFL shipping information. 5 days later, order still shows processing. I call in, wait on hold and am told "we deleted your order, becuase we have to input the FFL information, so I can replace that order for you right now". They fully expected me to PAY again, and were unable to answer when I'd see a refund from the first order, AND said it would ship sometime next week when it was supposed to be here TODAY. There was no offer for any kind of coupon, expedited shipping, nothing. Just "sorry". I've been a customer for a decade, but with so many options out there, someone else will get my money. Bye bye Midway.
I will start by saying what a great company this is. They seem to carry only top of the line products and seem to have a great supply chain. They do however make it very difficult to return a product by charging heavy return shipping fees. For instance I need to return two SD cards and it cost 💲 11.00 shipping when the cards are almost the same cost. If they correct this I would easily rate them 4 or 5 stars.
Placed 4 glock mags in my basket as listed at $27 each, for a total of $111 and change plus free shipping. Go to check out and price jumps to $159 plus shipping. Total bait and switch. Will never use them again and my family and I were long time customers.
I made an $82 purchase +$8 tax +$9 shipping. But I also received a $10 promo, basically offsetting the shipping. Then I decided to return both items. I was charged $6 return shipping, which is fine, but Midway USA also held back the $10 promo. So at the end, I only got $73 back. Shady company. Ready to drop them.
I ordered a 20 gauge Mossberg 500 rifled barrel to shoot Sabbath rounds. I painfully took 10 minutes to make sure the person doing the ordering understood what I wanted. I ended up with a Smooth Bore slug barrel.
Our order was placed on 15 December 2023, all while their web advertisement bragged about how quickly they ship items. They sat on this item for (9) days before they actually released the package to USPS before they ever shipped it. I STILL do not have the item I ordered. They claim that we have the item and that it was delivered according to them —when asked to supply a picture of the item on our property or my signature, "they cannot provide that." They took our money and we do not have not received the order to date, and the earliest possible delivery date would be 3 more days, if then. NEVER AGAIN!
Overview
MidwayUSA has a rating of 1.6 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MidwayUSA most frequently mention and customer service. MidwayUSA ranks 7th among Ammunition sites.
- Visit Website
- Columbia, MO, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members