Horrible service, the worst I've ever met in my professional life.
I wasted 3 weeks emailing Zoho to assist with proper package and premium support, mentioning we do require minimum 2 visits to our office of Zoho representative.
After 3 weeks they told its online support only. Premium? Online? To establish CRM from scratch.
Zero customer service.
What problems is the product solving and how is that benefiting you?
Prospecting management tool
I'm the owner of an online shop and my job is to look for the right software that automates most of my work. Given the increasing demand for my product, I needed a tool that would help me manage my orders, customers, and shipment. After going through a lot of google searches I finally got to know about Zoho and after looking at the features I thought to give it a try. First off I was amazed at its features and how it integrated with the rest of the tools. I've had this tool for about a month now and I can say I'm really happy with the results. For more details, you can check out the Zoho website.
Zoho One has everything you need to run a business. However, customer support is poor. When calling support, you are left listening to music and waiting for someone to answer, which usually doesn't happen. When you create a support ticket, it usually takes 24 hours before an answer is given, which can be frustrating when an emergency support is needed.
Zoho CRM is difficult. Though it supposed to be an integrated software package, every module looks and feels different. Everything is always somewhere other than you expect.
All this is not that bad when compared to Zoho support. Few things in life is more frustrating than Zoho support. It is amazingly terrible.
A representative from GetHumanMatch.com scammed me for 500.00. I called to resolve an ongoing payment issue and the representative had me download Zoho so he could have access to my information and then proceeded to scam me. I thought I was calling a legitimate company but it seems there is a very large conglomerate of false businesses working simultaneously to scam unsuspecting customers out of a great deal of money... Match.com, GetHuman.cim, and Zoho are in this one together! Hope they get their just reward! They are ruthless scammers!
They provide the worst customer service I have ever experienced. Setting up our account properly was a nightmare. I scheduled an on-boarding web meeting at 11am our time. I took my sales staff out of the field for this meeting. It was a total waste of time, they never showed! My staff and I wasted an entire morning waiting for the on-boarding web meeting. Calling customer service was a complete waste of time. The suggested I send an email, and that they would respond within 24/48 hours. Seriously! BTW, I paid for premium service. If this is their idea of premium service, I can only shudder at the thought of what their regular service looks like.
I decided to cancel my subscription, that is also a nightmare.
I was needing to make a purchase today and I couldn't due to missing funds from this company that I had never heard of. I called the number on my bank statement and I was not able to get the call to go through. I am not sure if someone has used my account, however; for a stay at home mom who has limited funds this was a major blow to my family.
Got a text offering me $400 for every task at Whole Foods (20-30 minutes). Based on reality and the other scam comments on this webpage... this is a scam. They wanted all my critical info except my credit card #s & SSN, that was probably asked for on the 2nd page
QuickBooks offers a range of integrations with other software tools and platforms, including payment processors, inventory management systems, and customer relationship management (CRM) software. This allows businesses to customize their accounting workflows and connect with other systems they use to manage their operations.
QuickBooks is known for its user-friendly interface and ease of use, making it accessible to users with little or no accounting experience. The software is also frequently updated with new features and improvements, ensuring that it stays current with changing business needs and accounting regulations.
I signed up for a jobs fair offered by Eventbrite for free. I signed up, included a copy of a resume, and went to the event- which wasn't happening. There was no explanation. The security desk staff said others before me that day were asking about this phantom career fair. There was never any kind of follow up, so I am suspicious that this is some sort of data mining scam.
Overview
Zoho has a rating of 2 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zoho most frequently mention customer service and credit card. Zoho ranks 20th among CRM sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members