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Georgia
1 review
0 helpful votes
Follow So N.
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Package was returned to their warehouse, through no fault of my own. They required I pay a fee to 'repackage' it, and when I asked if they could just ship it on the same package with a new label, they insisted the packaging was damaged. So then I asked - can I have my current stored items packed and bundle it all together, to save shipping? Might as well, since they're repacking the other box anyway, right? Nope. Not only did they tell me I have fo pay to have my returned box 'repacked', I also can't pack new things with it. It's because they weren't going to repackage the returned box, they were just going to charge me for it. This place nickel and dimes you with hidden fees. AND they charge 200 yen more per item than Buyee. Not worth it. In the end, I refused to pay the repackaging fee. My box was thrown out.

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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I strongly caution anyone considering using ZenMarket. My experience started normally — I placed two separate orders, fully paid for both, and raised a legitimate concern about one item that was clearly counterfeit, supported by extensive photo evidence and identical listing reuse from another seller. Instead of working constructively to resolve the problem, ZenMarket held my unrelated, undisputed order hostage to pressure me into abandoning my PayPal dispute. When I stood my ground and refused to double-pay or back down from protecting myself against a scam, ZenMarket retaliated by canceling my fully paid, unrelated order (which was not in dispute) and threatened to block my account entirely after resolving the case I filed — punishing me simply for asserting my basic consumer rights. Their behavior has been grossly unprofessional, retaliatory, unethical, and in violation of basic good faith principles. ZenMarket wants to act like a "neutral middleman" when it suits them, but then punishes customers by seizing unrelated packages if a dispute is opened — even when the item is objectively counterfeit. They made it impossible to proceed cooperatively, choosing instead to retaliate against a paying customer. If you value your money, your rights, and your peace of mind, avoid ZenMarket at all costs. There are better, more honest proxy services available.

Date of experience: April 28, 2025
South Africa
1 review
0 helpful votes
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Watch out for Zenmarket
March 27, 2025
Updated review

Watch out for Zenmarket. They are only concerned with milking you for fees. They are inflexible, uncooperative, and non-proactive when it comes to any kind of situation that deviates from their many little rules and regulations.

Date of experience: March 1, 2025

Be very weary of Zenmarket
May 10, 2024
Previous review

Be very weary of Zenmarket.
They have no control over the sellers on their site and they will take no resposibility for problems.
If, for example, a seller says that an item is new but it arrives in used condition, then you will have no recourse. Zenmarket will simply shrug and say that it your problem. You can't even leave a negative review for the seller.

Date of experience: May 10, 2024
Portugal
1 review
0 helpful votes
Follow André A.
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Scam, false prices
October 6, 2024

The price shown on the website is not final, you have to calculate the shipping cost using their misleading shipping cost table and end up paying almost double the item's value (50€ item and 80€+ shipping). Also, since they don't mark book orders as books or editorial mail, you might have to pay an extra fee to retrieve it from customs. (Extra 25€-60€ where I'm from, books aren't held in customs).
After you've made your purchase they will hold your order hostage until you've payed all their absurd and miscalculated fees and deny you a refund if you don't agree with their request.

Date of experience: October 6, 2024
Peru
1 review
0 helpful votes
Follow Michael V.
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I am from Peru, South America and love Japanese culture and music so much. Unfortunately, there are no stores in Peru that sell the stuff I like. It's so hard to buy directly from Amazon Japan! Or Yahoo! Shopping Japan but ZenMarket was my salvation: They can order their stuff on my behalf from so many Japanese online shops with a very little service commission fee of around 3 dollars per item and all the items go to their warehouse in Japan and they can ship them to me. There are several shipping methods to choose from. Lately, I've used the surface method (by ship) which takes longer but it's very cheap if you buy a lot of stuff. The packages always come without any problem and their customer service is the best. They all speak in English and reply very fast. I highly recommend it.

Date of experience: May 22, 2023
Australia
1 review
0 helpful votes
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A great forwarding service to Australia!
May 22, 2023

As someone in Australia who has used Zenmarket for years, I can highly recommend this service. They offer multiple competitive prices and exchange rates. The method of purchase is very easy, and they also offer a number of Japanese platforms from which to purchase. Shipping has always been timely, and the parcels have always arrived safely. I have never had to deal with customs issues or fees, though that may have to do with my location.

Date of experience: May 21, 2023
Netherlands
1 review
0 helpful votes
Follow Femke K.
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Ordered rom ZenMarket before and I expected this time to be the same as last time. However, the money I transferred out of my bank account but wasn't placed on my ZenMarket account. I contacted costumer support since it's been longer than a week without receiving anything. They said they couldn't do anything about the issue and they didn't have any sight on when (or if) the issue would be resolved.

I understand that issues can happen from time to time, but the money has been taken and they refuse to take any responsibility for the mistake. Honestly I just want my money back.

Date of experience: December 8, 2023
West Virginia
1 review
2 helpful votes
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I've used Zenmarket about like 6 times and i've gotta say they are pretty straight forward with the payment systems and the 300 yen fee.The only real downside is often they just deduct the shipping within japan(from the seller to the warehouse) with out any real confirmation... like its not a huge deal but often sellers on yahoo auctions give this vague estimate for how much it'll be. So i recommend adding about $5-$15 extra when you wanna purchase an item via yahoo auctions japan just to be safe ( they do have the net of credit if u don't really care so that's really nice)

Date of experience: May 14, 2021
Florida
1 review
6 helpful votes
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I'm going to start off and say this is my first time using a service like this. The first problem is time. They take their time with this. My package was in packing for almost 2 weeks. Sure, that's understandable, I'm not the only customer. Also, one of my items is pretty big. But then, I get the shipping cost after they have packed my items. The shipping price is more expensive than the items themselves. The reason I even used this service is because buying the items already in the U.S. would be way more expensive! At this point, I might aswell just buy those instead of buying it through Zenmarket. 6,600 Yen for shipping items worth 4,830 Yen in total? This outrageous. I see a lot of people talking about how it's good for Yahoo! Auctions and whatnot, and while I can't speak for those, I can certainly speak for Amazon items. This is a terrible service. Unfortunately, I will simply have to take this loss and pay up. I learned from my mistake. Lots of people recommend Buyee, so I guess go there instead of this awful website. 2/10. Only put 2/10 instead of 0/10 because item prices are pretty low.

Date of experience: June 5, 2023
Michigan
1 review
15 helpful votes
Follow Hiro O.
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Don't use this service. They will trick you. I purchased some items and waited for the package for 2 weeks. However, they said they can't ship them to the US though they didn't mention it when I purchased. The cancellation fee was double my payment, which I think illegal, but they didn't change the policy. Finally, they suggested disposing of all items! Who can accept this? This is a real story I experienced in June 2020.

Date of experience: June 28, 2020
California
1 review
2 helpful votes
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Ban zenmarket!
October 5, 2021

They over charge for everything from bids, to initial shipping to their own warehouse!
They have an arbitrary storage period, afterwhich they will charge you per day. I kept paying the storage fee, then they literally threw my item valued at ¥7500 in the trash!
Buyer is better!

Date of experience: October 5, 2021
Australia
2 reviews
8 helpful votes
Follow G C.
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It's all fine and dandy until anything goes wrong, such as the seller sending you a completely different item to what was listed.

They will do absolutely nothing about it, and have the audacity to charge you a further fee to dispose of it with zero reimbursement what so ever. They flat out refuse to report the sellers, stating it'll hurt their business (meaning they can't profit from others being scammed). The seller I purchased from relisted the identical item with the same pictures and description days after, with the intention to deceit, and they just shrugged their shoulders.

They've taken their commission and will milk more out of it.

Date of experience: September 6, 2022
Canada
1 review
0 helpful votes
Follow Bob J.
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Boring, mundane, disgraceful people to work with. Expect jank professionality and a lame experience overall. Want an operator to resolve your problems with Zen-Anything? Good luck

Date of experience: January 8, 2024
Washington
1 review
2 helpful votes
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Thieves
August 30, 2021

Beware, this company is not honest. I purchased a trading card for my son... the shipping was advertised to be around 2 dollars... in reality the cost was over 20... the card cost less than 10. I wrote to cancel the order... they charged me a cancellation fee equal to the cost of the card and still charged more for fees (I am still not yet aware of what they are)... meanwhile they are still asking for more money to cover shipping costs of an item they have charged me to cancel... the shipping cost is nearly triple what the item is worth... so if I pay everything they ask, I will have purchased the item (twice) and paid more than twice that for shipping as well as some other fee... STAY AWAY FROM THIS if you want to keep your money

Date of experience: August 30, 2021
Australia
1 review
3 helpful votes
Follow E L.
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Stay away from this company
September 16, 2021

Do not buy from this company. I recently purchased two electronic goods and they packed the parcel with nearly 4Kg of material. It does not sound legit. It is not mentioned on their website how their packing process is and once you find out and want to change shipping method, they charge you repackage fee.
Communicating with them is a nightmare. They answer vaguely and only reply message once or twice a day.
I believe their company strategies to earn money is to charge customers high shipping fee and repackaging fee if the customer does not feel the shipping method is reasonable and wants to change it.

Date of experience: September 16, 2021
California
1 review
8 helpful votes
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I bought a green shirt with square pattern from them, but I received a black shirt with different pattern. They do not check for the correct item before they send them to their customers. The return shipping to Japan is too expensive! 1 star rating!

Date of experience: March 1, 2021
GB
1 review
0 helpful votes
Follow Michael G.
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I buy some card I paid first the product then a shipment or whatever was. Since the beginning was weird then I need to make another procedure to make the delivery was slow and impossible to afford unfortunally after 75 day they start to charge me to keep the product so silly I don't ask money to them to keep the money alredy give so then I need to cancel my item and find out my account is -1800 I know but is the true I get the money to pat 5000 ¥ the product but bad luck I don't imagine the shipment is 5499£ this is a scum 100% I don't have any problem with other site I pay that's it here they make complicated and alredy ready to steal you money at any occasion shame! Ask minimun words like I come here because I'm fake isn't true story no paid review this is only be honest

Date of experience: May 6, 2024
Canada
1 review
11 helpful votes
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They used to be an excellent Proxy business for items from Japan until come Covid19... They are the worst, right now, your items get stuck for over a month PLus... they don't care... for the same type of proxy service use Buyee more reliable based from Tokyo not from Osaka, no delays, save your headaches avoid zenmarket

Date of experience: July 23, 2020
Singapore
1 review
3 helpful votes
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I input my full address but for some reason, they system only captured my postal code and phone number. I was charged SGD 21.40 processing for incomplete address. Approached Zenmarket but they refused to admit fault.
My balance in the Zenmarket, i wanted to withdraw but was told that payments beyond 180 days cannot be withdrawn. Really angry. I had more than 7000 yen.

If not for the money that I had topped up to Zenmarket, I would have used Buyee.
The reason why I topped up money to Zenmarket was I wanted to make a pre order but after payment, was told that order cannot be placed.

Date of experience: December 22, 2022
California
1 review
6 helpful votes
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I will never even go into zenmarket site! I placed an order in Sept 1, I still don't have the item. They suspended my account because I opened dispute against my purchase. I paid over $100 on a toy, beyblade. I've been requesting to cancel my order, they declined cancelation instead keep charging me STORAGE FEE? The worst customer service ever! Think twice before doing business with them. I can not even leave a review on their site. All of the reviews are bias. Be careful! They will rip you off. I just lost $100!

Date of experience: October 29, 2021

Overview

ZenMarket has a rating of 1.8 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. ZenMarket ranks 378th among Marketplace sites.

service
33
value
31
shipping
31
returns
22
quality
26
+34