Firstly, the file conversion program itself is excellent. Super-smooth, easy-to-use, fast, reliable. Secondly, at this point they offer the ability to convert two files a day for free, which is generous IMO. I wanted to convert at a more rapid pace, so I subscribed. Once again, process smooth as silk. Finally, I did have one billing issue, probably my own fault. Customer service responded to me promptly, courteously and clearly, and rectified my issue 100% to my satisfaction. I know, I sound like some kind of teenage groupie, but what can I say -- I love it when a business really gets things right.!
I don't do a lot of file conversion and I only use their free level of service. But every once in a while they come in really, really handy. Their site just works, no waiting or anything. The description of five stars here is "You love it so much you want to tell the entire world!" And in this case for me it's no exaggeration, because the world is a more convenient place because Zamzar is in it.
Thanks so much for the great review, Steve! We're so glad our site helps you out!
I use Zamzar for audio file conversions, and it works as advertised; it's fast, it's easy. But, the customer service is excellent. They addressed an issue that turned out to be my fault, and went above and beyond to make things right, in spite of me being a dumbass. I don't have a verification as I've finished with Zamzar and cancelled. Thank you.
We're so pleased you like our service, Scott, and that our customer service team were able to help you out. Thanks so much for your 5-star review!
So many sites offer a free conversion which turns out to require a standing order or even a direct debit which I would then have to cancel. Some offer a "free" service which is free only after you have paid a fee. Zamzar uploads, converts and downloads quickly. You get a download directly. You don't even HAVE to give an email address but if you do you get a notification. Didn't even notice adverts or spurious downloads that annexe your browser. How do they do it?
Thanks so much for your great 5-star review, Steven; we really appreciate it! We're pleased to hear our free file conversion service helps you out! And yes, we don't display ads on our site anymore because we wanted to offer a better experience for customers. We operate a business model that generates revenue through paid accounts for people who want to convert larger/more files per day, and this enables us to offer a free service for smaller file conversions. Thanks again!
I had some trouble using Zamzar (not reflective of their product but rather my files and some other extenuating circumstances). Customer support reached out and worked with me. They went above and beyond to resolve things. I greatly appreciated their flexible and conscientious support.
Thanks so much for the great review, Bethanie! We're glad our support team could help. The Zamzar team
Had older files in the wps format which needed to be converted because I could not remember what their content was. Could not find my Works software to install, so went searching for a file converter. This did the trick. Thanks so much!
After working with Zamzar representatives they have now corrected their conversion process when converting an mp3 to m4a file to basically match the quality submitted. I now find this process very satisfactory.
We're glad the converted files are now the quality you are needing, and sorry again for the issues. Thanks ever so much for posting an update. The Zamzar team
I'm confused about this service. Why is the quality of your converted mp3 to m4a so ridiculously poor? The mp3s (limit 2 per day as a free user) are 320kbps, but the m4a files returned are at 32kbps. They should be at 256kbps.
I ran into a very minor issue and the customer service literally responded within 10 minutes with a very generous solution to my problem that would have otherwise costed me a lot of money. I will already recommend this to all my friends who need a converter because of my interaction with their customer service. Amazing.
Thanks so much for the 5-star review, Steven! We're so pleased our customer service team were able to quickly help you out. Thanks also for recommending us to your friends; we really appreciate that!
First time I had a. Cdr file sent to me from qa client that had it from many, many years back and wanted to use the image on their website. Well, no Corel Draw on my computer (use Illustrator, yes, Corel Draw is probably better) and I did not want to take the time to go to someone I know who has it to convert it.
Found a link in a forum to Zamzar and dropped the file onto the browser and was done in 5 minutes as an illustrator file. OH MY GOSH. That was easy and no watermarks and not strings. Thank You!
But the guilt ate at me. I should thank them or pay them something for their time and effort. But I do not need a subscription. It was my first. Cdr conversion ever. I will probably never do it again.
THANK YOU ZAMZAR!
Thanks so much for the great review, Gerald! We're really glad our site helped you out and you found it quick and easy to use. The Zamzar team
I dropped my. Docx into their site, and a few seconds later it popped out completed. Perfect results! Easy-Peasy!
This makes it simple and fast to convert the occasional document without bugging someone else to do it for me. Thanks, guys!
Kathleen
Hi Kathleen, we're so glad to hear that you found our file conversion site really easy and quick to use. Thank you for leaving such a great review! The Zamzar team
Answer: Hi Arlene, our site is very secure - we use 128 bit SSL encryption. We're not sure why you aren't seeing the padlock icons. Would you be able to email our support team at support@zamzar.com, and let them know what browser and version of browser you are using? Thanks very much, the Zamzar team. P.S. Once you are signed up you can easily upgrade your account if you want to, through your Zamzar account page.
Answer: Hi, thanks for your question. Your files should convert fine, as long as they aren't copyright-protected. If you want to test a conversion to check the quality of the converted file, you can convert up to two files (each up to 150MB in size) for free using the 3-step tool on our homepage. We hope that helps. Thanks, the Zamzar team
Answer: Hi Rich, we're currently able to convert TO. Html format, but not FROM it, unfortunately. Sorry, the Zamzar team.
Answer: Hi Larry, there's no minimum subscription period and you can cancel at any point, so you can cancel after just one month if that's all you need. You'll be able to cancel through your Zamzar account page or by emailing our support team. We hope that helps! Thanks, the Zamzar team.
Answer: Hi Robin, if the file is a standard PDF file then we should be able to convert it to an editable Word document for you. Unfortunately, if the file contains a scanned document, we won't be able to convert it to an editable text format - you'd need to use specialist OCR (Optical Character Recognition) software to convert this type of file to editable text. If you need any further help, don't hesitate to email us at support@zamzar.com. Thanks, the Zamzar team
Answer: Hi, with our free service you can convert 5 files per 24 hours. If you want to convert more files than this, you'll need to either wait 24 hours to convert the other files, or sign up for one of our paid accounts (starting at $9 per month). We hope that makes sense. Thanks, the Zamzar team.
Answer: Hi, the five-file limit with our free service resets after 24 hours, so you'd need to wait 24 hours from when you last uploaded files to our site, to convert more files. If you need any help at all, feel free to email support@zamzar.com, and we'll be happy to help. Thanks, the Zamzar team.
Answer: A: Hi, thanks for your question. We can convert. M4a files to any of the following formats through our site:. Aac,. Ac3,. Flac,. M4r,. Mp3,. Mp4,. Ogg,. Wav, and. Wma. If you need any help with converting your files, just drop us an email at support@zamzar.com. Thanks, the Zamzar team.
Answer: Hi, You shouldn't have any issues converting your files, but do feel free to email us at support@zamzar.com if you need any help or hit any problems. Please note that we aren't currently able to convert scanned pdfs to editable text. Thanks, the Zamzar team.
Answer: Hi, sorry for any issues you've had converting your file. Could you please email the details and the pdf file to support@zamzar.com and we'll take a look at this for you? Thanks, the Zamzar team.
Zamzar has a rating of 3.5 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zamzar most frequently mention customer service and email address. Zamzar ranks 5th among Video Converter sites.
Thanks so much for the glowing review, Charles! It's great to hear you found our conversion service quick, easy and reliable, and we're glad our customer support team could help you out. Thanks, the Zamzar team