Wob

Worst eBay experience ever. Front of case not as advertised, design was nowhere near as nice. Poorly wrapped in paper packaging, front was damaged on arrival. Had to return it - sent it back Dec 18th, they received it Dec 20th. Realised in Jan that they'd not bothered to send my refund. Had to get in touch with them to do so - 3 times I asked for a refund, 3 times they assured me they'd sent it, and 3 times my refund never appeared. Had to ask eBay to step in & sort it out. I don't like being lied to - will never order from them again.

After some 17 days now, I still have not received payment for books, cd, dvd sent. I received a confirming email on December 27th that my checking account would be credited within 5 business days. It is now January 13th! No resolution to my follow up emails. Mind you, the original date of sending in my product was December 16th. Ebay manages payment with in days. Beware of World of Books as my experience leads me to believe this is a big scam!

All I have to say is I am still waiting for two of four books I order over a month ago and I just keep getting the run around. They gave me a second tracking number that for the last two weeks have said label created, we will have more info when we receive the package. To be honest I don't believe they sent the package out. It is easy to create a label and never send the package. I WILL NEVER BUY ANOTHER BOOK FROM THESE INCOMPETENT PEOPLE AGAIN. And I suggest that anyone reading this, BUY YOUR BOOKS ELSEWHERE.

I requested to return a book and received instructions which I followed t th e letter, but one month later have not received a refund and can't contact anyone there. The only option is email which I have not had a response to. I feel.like I've thrown money in the bin. Very disheartening indeed.

I ordered a book from them and never received it. Every time I ask for a refund they tell me they mailed the book and to wait for it. Its been a month. This was the next book in a series I am reading. I was really looking forward to it. World books is more intent on keeping my $6.50 then providing customer service. You buy or sell to them at your own risk. I purchased the book from Second Sale and got it in 5 days.

I ordered 3 seasons of a TV drama. I ordered DVDs. The advert on their site only says DVD for those seasons. When I received the order 2 seasons were BluRayDisc. I have no BluRay player. My two emails with them have met with scripted responses that bore no relation to the error. Twice I asked for them to confirm whether or not they could replace the BluRay with DVD. They never answered.
When I request a full refund and return of them & asked for a pre paid postage label as their T&Cs say they bear the cost when the refund relates to their error. No answer.
I have used them for approximately 5 years. This is the first time I have had a problem and their response has been deplorable.
The order number is: WGB-2406-********

I had been using WOB for years, no more...

I had been using WOB for years, but recently their quality has dropped - and by a lot! They often send incorrect items or orders with missing items - and take no responsibility for their errors.

Customer service agents are deliberately unhelpful without ever being rude, and talk you in circles rather than ever actually helping. They even went so far as to claim that they were under no requirement to write the correct info on a book (the one I ordered has an incorrect ISBN, description and title). They just kept repeating that they were under no obligation to get the picture right - which was about the only thing they got right in the entire listing!
The same order was missing two other items from it, a total farce.

I was then asked to return the incorrect item via international postage, which literally cost more than the refund! So basically, no book, and less money than I started out with, a totally outrageous result!

Be careful, especially when ordering Used items, as they take little to no responsibility for their mistakes.
(P.S. The uploaded photos show the erroneous Amazon listing they used to copy their incorrect info from, and the other is a photo of what I was actually sent - not the lack of a mention of Slaine the Horned God in the sent item, because it was not included - despite the description, title and ISBN claiming that it did).

I purchased a book listed as being in "Very Good" condition for $18. The book I received is in terrible condition. The cover/dust jacket is torn and stained. It appears that someone spilled coffee or soda on it. The pages are yellowed and one is completely crumpled and creased. The spine and corners are worn and the naked hardcover has white paint all over it. I requested a return, but have not heard back from them since I provided the photos of this piece of garbage that they requested. It looks like I will have to escalate my PayPal case to get a refund. I will NEVER buy a book from WOB again.

Orderded my book six days ago and have received zero updates as to the shipping status and had to look everything up myself... Still don't know when I'll get it... If another site has the book you need I would try them...