Wob
Questions & Answers

Here’s what buyers have asked with answers from Wob staff and previous consumers.

questions answered

answered within 1 day

Question:

Do they actually send the books or it it just a scam? Also, do they lie about the condition of the books?

Answer:

Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books

By World of Books C., over a year old

See more answers (5)

Question:

Order WGB2302 17903126 16/2/23 £13.47 I have received two of the three books I ordered, when can I expect the third? The Murders of Fleet House by

Answer:

Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob

By World of Books C., over a year old

See another answer (1)

Question:

I lost a book in postage. Do I claim that from you or the postage service.

Answer:

Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob

By World of Books C., over a year old

See more answers (2)

Question:

Have you an e book service

Answer:

Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob

By World of Books C., over a year old

See another answer (1)

Question:

Why did you change the name of your organisation? I really don't like Wob - tacky, undignified. Love the service, dislike the name.

Answer:

We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob

By World of Books C., over a year old

See another answer (1)

Question:

What information is shown on the paperwork that comes with the shipment? Is the email address shown?

Answer:

Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob

By World of Books C., over a year old

See another answer (1)

Question:

Hi I still haven't received my books

Answer:

Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

By World of Books C., over a year old

See another answer (1)

Question: