Wayfair CA

We paid 997.00 for a storage shed in Sept '24 that says it is:
The sloping roof design of this external storage shed effectively prevents the accumulation of water and snow and promotes a longer service life. It also provides more support and ensures stability.

This shed did not even last 4 months and the roof collapsed. We paid to have it assembled and placed it on proper decking. Wayfair wants us to now take it apart and put it in a box and mail it back. There is not enough boxes for this twisted metal wreck.

I bought 4 bowls from wayfair and when I received them, two were broken. The packaging had no ´fragile´ label affixed to it and the box looked roughed up. I took picture. When I went through the online return process, there was no option available to select ´broken items´ so I added a comment to indicate that the items were received broken. Wayfair didn't refund the shipping costs. I find this unfair since the items arrived damage in the first place. Despite reading their return policy, I feel cheated.

For the most part, I haven't had many issues with orders from Wayfair, however one has to be extremely diligent and in checking prices constantly as they can change daily and based on your browsing habits. I recently ordered a dresser that was on for Black Friday sales on November 20th, 2024 and saw that the price went down again literally one day later so I promptly called to ask about a price adjustment. Apparently it's not their policy to offer price protection (I do understand one see this if outside of say 2 weeks or more) or simply put, will NOT offer any adjustment. The product hadn't been out for delivery yet and out of principle, I asked them to just cancel my order and they proceeded to charge a return/deliver fee of around $90. The difference was only around $60 and if a company like Wayfair isn't willing to stand behind their products and services, then they've just lost a customer for life! I was offered a shameful 10% off but anyone could get that by simply signing up. I would've gladly accepted a credit of the price difference for future purchases! My advice is to look elsewhere as Wayfair isn't exactly the cheapest out there, but more importantly, if you did buy something and saw that the price went down by $60 or so, how would you feel? Would NOT recommend a company like this at all especially now when people are trying to make ends meet and save money however they can. Let's be clear, it's not that Wayfair has a policy of not offering pricing protection, it's that they won't do it.

Too bad I couldn't start with - ZERO STAR - the system automatically start with one!
I purchased floor tiling for my shower
3 boxes to be exact. My contractor mange to use a little less than two boxes
I contacted called and chatted trying to return a full box ( almost $135)
They wouldn't take it back
A full box unopened untouched
WAYFARE DON'T CARE.
Didn't even hear your need of help
And couldn't careless about the issue.
I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER CADDY! Didn't even give a $#*! about it.
WOOOOOW never again.
I WOULD NEVER RECOMMEND WAYFARE ( WAY NO FARE) TO MY WORST ENEMY.
WORST COMPANY TO DEAL WITH
BE CAREFUL OUT THERE
STAY AWAY FROM THIS
B.S WEBSITE..

Save yourself a lot of trouble. You can't depend on them for delivery or setup. They use FedEx, so it's not their problem when they are 2 weeks late. They use Angi for furniture assembly, so when they cancel 3xs, it's not their problem. Regarding quality, it's all from China, guaranteed to fall apart in 6 months. Call customer service for support or a return, they want to charge you for a return, for example, 75.00 to return a sofa. STAY AWAY FROM WAYFAIR. Learn from my mistake.

Ordered 2 items wayfair quick to take the money but don't let you cancel order when it never shows up ….first item i'm told they didn't have but still took money 2 weeks prior second item hasn't even shipped in over two weeks yet they refuse to cancel and refund … they are rip offs and sell stuff that they don't even have and it's always oh so sorry …

We bought two power operated chairs from WAYFAIR, on Feb. 28,2024. Received them around March 3-4,2024. They worked great for 5 mos. First my husbands chair stopped working it is froze in the upright position, two weeks later my chair is stuck in the downward position. The motors do not work. We are 87, and 85(me) not very internet savvy. Thank goodness we bought the complete 5/yr warranty. Phoned Wayfair, they do not warrant anything after 30 days. Common sense--who would think after 5 mos. They would stop. I have to say C/S was very kind and helpful, but could not do anything else. Wayfair sold the warranty first to SquareTrade.com than to Allstate.com. Their C/S has been very helpful, after much emailing, calling, uploading documents we got a date a repair tech would be out Aug 26,2024 at 11:30, am, He never showed so I phoned the warranty co again, spoke with a supervisor and she tried to phone him, he did not answer for her either. She said he probably would not be coming after all. This is a health issue for me, I have heart problems and need to elevate my legs. Cannot do that now and have been in a lot of pain due to the swelling of the legs, feet, body. I filed with the B&B, and am thinking of contacting small claims court. We have purchased two chairs before and so far had no trouble I do not have the strength to check out retail in person, I rely on AMAZON a lot, (they are unbeatable.) I am so frustrated with Wayfair, I AM WARNING OTHERS DO NOT BUY ANYTHING THAT IS ELECTRONIC. They sell inferior products and their is no backup plan.

My order was cancelled without my knowledge. After waiting for 2 weeks and not receiving a single item in the order, I decided to check my account and guess what all items cancelled and no one bothered to inform me not even through email.
I also bought a cover for a sofa May of last year. Up till today the item has not been delivered and to make matters worse I moved into another province called customer service to update my address. About 4 months or so after the call to change address I checked on my account and the item had been shipped to the old address. Mayfair said its too late they can't change address FedEx has to; yet the delivery date on my account keeps being pushed back. Their customer service is something else - I was politely told to F O
For piece of mind avoid wayfair like the plague

What a joke. Ordered an item. They won't ship. Every day they push back the estimated arrival date. I figured out what is going on. It's an illegal bait and switch. Advertise a price, suckered you in to buy it, then not ship and try to trick you into reordering at the higher price

Totally misleading listing that resulted in an ordering wrong product. Horrible return policy and customer service is pathetic. 1st time ordering from this garbage of a site and will NEVER ever look at them again. Too many options out there to deal with this pathetic excuse of a company.