VividSeats

Been purchasing tickets from Vivid Seats since 2009; but no more. Tried for 40 minutes to get through to speak with an actual Human Being. Only had but one question that would have taken all of 30 seconds to answer. I shouldn't be surprised; though. Customer Service in 2025 America is all but dead. I'll look some place else to buy Tickets to different events.

I purchased tickets based on best seat availability. I choose my seats and paid what seemed top dollar for them.Tickets were not released until two days before show. Navigating the process to even get tix was confusing. The seats I ended up with were the worst in venue- very last row and tight with no leg room. We could barely see the actors on the stage. I never would have picked these seats. I was so angry and felt completely taken advantage of. Obviously our tix were traded for cheaper seats and resold!

Bought what were supposed to be e tickets, they sent paper and will not exchange them for e tickets nor tell me how to resell them if needed. Not worth the hassle. Do not use

If you are in Canada:

Do NOT under any circumstances use Vivid Seats! They advertise as Canadian dollars and then go ahead and charge it as American and then refuse to refund for them misadvertising!

I was quoted an amount all the way across the board until I went to buy something for my kid nd didn't have the money to do so because the USD conversion was almost double what I agreed to.

I called customer service and showed them the proof and they sad too bad so sad. Our policy is we are an American company and charge American dollars, even if it says CAD, you should know it's USD. That's an estimate, not your charged price.

I spent 235 of tickets. They never sent ready to my phone. Had proof from manager at concert hall they were never bought. Seats I purchased were unavailable. Never received money back. Save yourself the aggravation of being robbed

Because the website does not confirm that an order was placed, it looks as if the purchase did not go through. If you click again, you have just purchased another ticket. No refund will be given even if you call immediately. The website needs immediate redesign to confirm an order was placed and then direct you to check email. I can't think of any website I have used that doesn't do it that way.

I do not realize vividseat was a ticket reseller and was not the concert venue. The tickets I purchased was double the price of the venue. Within an hour of purchasing the tickets I tried to contact vivid seats but it was Sunday and they were closed. When the opened on Monday I called and ask for a refund but stated the tickets had already been transferred. They are not following their own policy stating that their tickets are "comparable". "We guarantee that the tickets you receive are identical, comparable, or even better than the ones you ordered or your money back." https://www.vividseats.com/guarantee

First timer using Vivid Seats (VS). I made an error, I had deleted and trashed the email that display confirming the transfer of seats. I was very patient, I made a total 7 calls to VS, gave them alternative emails, talked to Ticketmaster and MLB Ballpark since VS had requested that they would help me. Both Ticketmaster and MLB told me that i needed VS to resubmit the email of transfer seats so tickets can be displayed on there end. Every time i call VS i had nice people to talk to, but got no solution. Just a complete runaround. Do not use, PLEASE do not use Vivid Seats. I was told even by the other vendors, don't use.

I tried to sell tickets on this site a few weeks ago. There was a problem with the upload of my tickets, so I called Customer Service immediately after I received an email telling me my transaction had been canceled. They said they could not help me because they could not verify my account after I gave them every piece of personal information I had. I just received a charge for $360 dollars on my credit card. I called their customer service again to have them reverse the charge and was told again they could not verify my account and I would need to dispute the charge with my credit card company because they could not help me. This is a fraudulent company. Do not buy or sell your tickets on this site!

Horrible customer service, overcharging and fraud company that steals your money right in front of your eyes!
Let me tell you what exactly happened: I got 4 tickets (etch 47$) through Vivid seats. The total charge became 261.64$ at the end. When I got the ticket's pdf, the price on tickets was actually 30$ only. Vivid seats not only overcharged me for 17$ for each ticket (total 68$ extra) but also charged me 10$ for delivery (just an email) and on top of all charged me 63.64$ for service fee. For those 4 tickets that I should be charged something around 150$ with the service fee, I paid 261.64$. This means they overcharged me about 110$ with no reason.
The story did not end up here!
When I asked for cancellation, the Indian outsourced customer service representatives who could not speak English well, refused to connect me to the manager and said that they are not allowed to cancel, or connect me to a manager!
AVOID this company, please. If you dont want to get robbed.