Vinted UK

Sold a jacket for £200 and the buyer did not get his parcel on the doorstep, royal mail took it back to the postoffice and the buyer collected from there. Royal mail would not set the parcel as delivered, the buyer claims he has clicked the item was delivered but Vinted will not pass the sales money over. They keep coming up with excuse after excuse. There is a system fault, your details need to be updated, we cannot confirm the delivery, despite the buyer showing proof he has accepted the item and Vinted have been advised of this. They are money pocketing scam artists, use Gumtree and sell local, cash in your hand.

Bought some trousers that were meant to be 34" waist, when received they were 36" and I have been told by support that I have to pay the return postage.
So I pay for someone else's error, sellers could post out anything they like and you will have to pay to return it, avoid and do not buy off this site.

This company needs shutting down. They steal money from customers who have done nothing wrong.

I made an order, which was not delivered to my house, as it did not arrive. My ring also didn't go off.

They have refused to offer evidence of the address it was delivered to, and when ive tried to get support from their team ive gotten nowhere. I was sent a form, in the wrong format, it was PDF which I couldn't do on my phone and was in hospital. I asked for the form in a different format but they didn't respond.they then closed the sale and released the money saying I didn't get the form back in time despite me pointing out I asked for help.

They are refusing me a refund and refusing to help me any further. This company needs shutting down and I have been in touch with Watchdog and ombudsman about them.

Please people, don't risk it. Use Ebay or the multiple other platforms available. This company doesn't care about customers one bit and they're stealing people's money. They need to be stopped.

Vinted is an absolute disgrace and protects scammers.

Sold a lovely bag for £140. Photos, description all accurate. Buyer, after begging for a lower price because they 'don't have much money'. Put something on the bag (possibly talc?) and requests a refund with pictures of the bag that was black, now a pale grey colour with damage to the bottom. Completely different to how it was. States it's worn and not as described. Course it isn't, you've sodding damaged it. Vinted allow this to happen and sided with the buyer refunding them with no requirement to return. Didn't read any of my messages or screenshots or do any investigation. An absolute disgrace. Account will be deleted when the last few orders are complete.

I'd rather give my things away to charity shops than have to deal with disgusting, low life scum.

If you do decide to use this platform, watch out for sob stories, poor English (like scam emails) and repeated messages.

Pierden paquetes y no dan soluciones. Te contesta un chatbot y se quedan tan anchos. Mejor tirar los productos a la basura. Al menos no tienes espectativas. Ya sabes a donde han ido a parar.

Poor customer service... and the seller's don't send. Stay away from this site unless you love to be mess around.they refuse to give you a refund looking for excuses all the time this company needs to fix up. I've waited 35days just for to ask me to wait even longer. There are also alot of fake accounts so aware.vinted are aware of this also and still make you wait up to 35 days or even more to be refunded... I would rather pay for brand new stuff then go back to this site again VERY POOR

Everything with Vinted seems ok until something arrives that is not as described or damaged Don't expect customer service to care. They always side with the seller even though they've charged you a so called protection fee. They make it so confusing to make the complaint that I'm sure they just hope you give up. It's disgusting and disgraceful. Buyer beware.

Been using the app for a couple of years with no issues. Had gained over 100 positive reviews, always followed Vinted's T&Cs & now I've been blocked for literally no reason. I've tried to dispute it but all I get is bot like customer service responses. Absolute joke of a company & I am beyond enraged!

I had a dispute with a buyer who scammed me and Vinted will do nothing to take the buyer to task. Clearly this attitude demonstrates Vinted are happy to have SCAMMERS operate on their platform. All there rubbish about keeping it's community safe is a load of rubbish. From my experience of their customer services they are morally bankrupt, will stonewall any criticism of their safety procedures and will not even discuss that scamming is even possibly taking place on their platform. I've tried to resolve my complaint from the CEO, a mediation company working in partnership with them and customer service. All I've experienced is a culture of corporate dishonesty and stonewalling. I've asked the CEO to challenge me but have the usual stonewalling.