Vimeo

I enrolled in the 'free' 7 day trial. Looked at a few vids and cancelled free trial next day. Behold, SIX as in 6 days later they billed me for a full year! No phone support, online support SUCKS. I advise to stay away from these frauds.

They get you into a subscription and won't let you cancel. I have been fighting it for months and the company won't call or email me back. They are a scam. WARNING: STAY AWAY>

Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!

The whole UI has been falling apart for the past 2 years since they decided to make changes to the advanced editing page, I get it they want it to be used by people without video experience but guess what. Most vimeo users are not new to video. We want the advanced page. Constantly trying to "simplify" has just made the UI totally unusable. Hate every single aspect of it and there is no redeeming quality whatsoever. If I didn't have years worth of work on there I would definitely not be continuing to use it. For several hundred dollars a year there is absolutely no value. Any new user I would suggest stay away from this platform.

I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.

Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."

That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

I advise all to stay away from this lava filled cesspit of a video site, it contains demonic possessed users of all types and personalities, not to mention stiff necked staff that could care less of your opinion for that matter.

Vimeo provides high-quality video hosting and sharing services, catering to filmmakers, artists, and content creators seeking a platform to showcase their work. Whether I'm sharing personal videos with friends and family or distributing professional content to a global audience, Vimeo offers robust features and customizable settings to meet my needs. I appreciate the emphasis on quality and creativity, as well as the supportive community of creators that fosters collaboration and feedback. Vimeo has become my preferred platform for sharing and discovering exceptional video content.

Tried to unsubscribe from Vimeo. IMPOSSIBLE. Don't want their service whatsoever, but trey won't unsubscribe. Following the steps suggested brings me to a loop where they require me go rounds answering the same answers over and over and over again with no option to unsubscribe.
Too bad I can't give them minus 10 STARS.