This is a great company. They shipped quickly, and they responded to my inquiries fast. My order had some technical issues and they were very clear about the issues and even called me to make sure I was aware and on the same page. Very kind people and very reasonably priced. Even though system repairs can be expensive, they absolutely do their best to make sure you are taken care of without charging too much. Excellent option if your system is having problems, you can trust them.
This business is amazing. I bring all of my devices here and these guys always keep me updated on the status of my order. I never have to worry about one of my old consoles collecting dust since I can count on these guys to get it up and running for me in a reasonable time-frame and great price. Highly suggest this business.
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My ps4 broke while i was in quarantine and I was looking all over to get it fixed. I finally found video game 911 and they had reasonable prices but what impressed me most was the turnaround. I shipped my ps4 to them on a tuesday and got it back working perfect on saturday. Outstanding place!
What a waste of money trying to get a PS3 repaired. Sent it to them, got it back still didn't work. Sent it the second time, still not working. Waste of money with the repairs and shipping. Took it to another technician, not repairable. They kept telling me it was my data. Yeah okay.
I purchased the prepaid protection plan. The first tracking number was wrong and for some else order. The second one the post office verified a label was issued but they never sent the package. Finally after 9 days I told them I wanted my money back. They refused to refund me because the said they had already sent the prepay package. Funny that after I asked for a for a refund at 11 am the post office received the prepay at noon that day, an hour after I ask for my money back. Really POOR customer service. The worst...
Video game 911 is the leader in video game console repairs. With emphasis on the most popular gaming consoles. We are able to manage any amount of orders you may have. With expertise in Xbox 360 repairs, PS3, Nintendo Wii, and all popular handhelds such as the Nintendo DSI. VideoGame911.com is a subsidiary of Anthony Edward Unlimited LLC, a New Jersey-based computer and electronics retailer. Located at 411 East Main Street, Denville, NJ *****. The company was founded in 1996. VideoGame911.com is staffed with highly-trained repair technicians who provide expert video game diagnosis and repair services.
My PS4's HDMI port had been damaged and I decided to give these guys a shot. From the start, they were very knowledgable about the issue and a pleasure to work with. Their communication was A+, responding to all my questions quickly with very thorough explanations as to what needed to be done. Their prices were very fair. The repair was completled quickly and I was back to gaming in just a few days after sending in my console. For those looking to get their console repaired, I highly recommend using Video Game 911 for all your console repair needs.
THIS COMPANY IS A SCAM!
BUYER BEWARE! DO NOT SEND YOUR PS3 CONSOLE TO THIS COMPANY!
THY ADVERTISE THAT THEY CAN FIX YLOD AND OTHER ISSUES!
THEY CANNOT! AFTER WEEKS OF HAVING THE CONSOLE THEY WILL MESSAGE YOU SAYING THEY CANNOT FIX IT AND STILL CHARGE YOU 30.00!
I HAVE SEND OVER 3 CONSOLES ALREADY EACH e WITH A DIFFERENT ISSUE FROM DISC DRIVE TO YLOD!
THEY COULD NOT FIX ANYTHING AT ALL!
I HIGHY RECOMMEND ESTARLAND FOR YOUR REPAIR NEEDS VIDEOGAME911 NEEDS TO BE SHUT DOWN FOR ALL THE SCAMS AND ROBBING PEOPLE!
THEIR TECHNICIANS ARE GRADE A IDIOTS!
ON TOP OF THAT THEY SHIP ITEMS BACK POORLY AND IF THEY GET DAMAGED THEY MAKE YOU CONTACT UPS ALTHOUGH UPS IS NOT THE NEGLIGENT PARTY THAT DOESNT PUT PROPER PACKAGING MATERIAL!
AGAIN, DO NOT USE THIS COMPANY FOR YOUR PS3 OR ANY CONSOLE REPAIRS!
I HIGHLY RECOMMEND ESTARLAND.com!
THEY KNOW WHAT THEY ARE DOING!
Video Games 911 was very helpful and kind! Helped me fix 2 consoles, the people who worked in the store were very helpful and flexible with pricing!
Overview
Videogame911 has a rating of 4 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Videogame911 ranks 51st among Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Your order was regarding a total protection pre-paid packaging option to ship us your Atari console for repair services. Customer issue is that it never reached its destination. The Total Protection package was purchased and shipped on August 26th. We have confirmed that there was an issue with the shipment, and it was never scanned.
We accept responsibility that initially, your order was mistakenly provided with the incorrect tracking number. This had no bearing on the lost shipment, since your box still had the correct tracking label attached. After some time passing where the package was still never delivered, you contacted us to advise us and for us to help you get the issue resolved. This was Yesterday 9/3 at 5:44 PM which is right before we close. We informed you we would need until the next day for us to help you further. The next day our manager approved a new Total Protection package with a new tracking number, for no additional charge which we updated you with the new number at 11:41 AM and USPS picked up the package from our facility at 12:00 PM.
As per our conversation over live chat on 9/3/2019 we offered to email the return shipping label to you in order to speed up the process, or wait until the next day for a different solution. You replied after business hours (6:25 PM) agreeing, and also inquiring about sending in additional items with your Atari Console. You later rescinded and told us that you would just send the console (8:25 PM After Hours). The next response we received from you was at 11:37 AM on 9/4/2019 again, asking for an update and answers. We replied that we did ship out a new total protection box to you to resolve the issue, with a whole new tracking label.
It seems at this point you had changed your mind completely regarding how you wanted the order to be handled. We received a chat from you at 11:59 AM that you were requesting a refund for the service. At that point the package has been picked up 1 minute later by the post office, and the label printed almost 20 minutes prior. We have different departments for shipping and customer service, and there was no way to stop the shipment in that time frame upon receiving your request. It is important to us that we both agree on the transpired events, there was no time to reverse the shipment in the 1 minute time frame between you asking for the refund, to USPS picking up the package. Hours prior you still were intending to ship in the console, however we were closed at the time of your response, and your next response came in at the last second with your mind changed.
We sincerely apologize for any delays or issues with the shipment. We have responded and sent a replacement free of charge. We are still interested in helping you further with repairing your console, since the box is on its way to you and your order is still active. We will have someone contact you by phone to confirm our desire to assist you further by offering you additional services once the item arrives for repair.