How would you rate Viber Media?
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Singapore
3 reviews
6 helpful votes
Follow Javion C.
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A convenient app
April 5, 2017

Viber for me is a convenient app to keep in touch with many people. However the connection quality during calls could be better and would be great if they had an opportunity of the message encryption, however the last one is just my dreams..

Date of experience: April 5, 2017
Philippines
14 reviews
23 helpful votes
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Reliable
April 7, 2021

Much more to my suprised that this messenger app has a lot of features the i did not expect to have! It pretty easy and user friendly interface, gets you notified on new messages and calls instantly (if connected to the internet) other apps tend to notify you 10 mins after it was sent and Vibr makes sures that you get notified instantly. It has most of features of any messenger apps such as video calls, and also could possibly sync your contacts if they've ever been registered or have Viber installed in their phones.

Date of experience: April 7, 2021
Netherlands
3 reviews
2 helpful votes
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Has issues
October 17, 2017

Lately viber became my main source of calling my friends abroad over skype - it really has good sound quality now and moreover - good noize reduction. The app just needs a conference call function, really.

Date of experience: October 17, 2017
BA
22 reviews
82 helpful votes
Follow Jasna N.
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I love my Viber app
April 12, 2018

I have family and friends all over the world so keeping in touch used to be rare due to the enormous costs.

Thanks to Viber I can stay in touch with my nearest and dearest as often as I like. My mother even learned how to use it.

Yes, we experience glitches from time to time, but considering how often I we use this great app it's not really an issue.

Date of experience: April 12, 2018
California
1 review
1 helpful vote
Follow Walid s.
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Tricked me to buy a service that I don't need. They don't help to resolve the issue and play stupid. I did try so many time but no result. To fast to take the money no way to refund or at least put it where I want it In Viber out. It was done I a way to trick you to buy other services

Date of experience: April 10, 2018
Illinois
27 reviews
35 helpful votes
Follow Suzy K.
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No customer service
July 18, 2015

Viber touts itself as being available on your device and also has a laptop version which syncs, but I purchased some stickers back in April and still haven't been able to use them from the desktop. They have run me through the gamut of uninstall/re-installs and various other "fixes" to no avail. Then they just stop replying to my requests. Additionally, they refused to refund my money for the purchase of the stickers. While the program is nice, they need to figure out how to make the device/laptop connection truly compatible and give better customer service. I'm looking into other options for messaging. I suggest anyone else, especially if you like using stickers, do the same.

Date of experience: July 18, 2015
Philippines
1 review
1 helpful vote
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They asked for a copy of my monthly bill when I requested that they temporarily deactivate my account. Sent them a PDF and asked that they keep my details private (bill had my home address on it and everything). Customer rep fired back with "We obviously will keep your personal details private". That wasn't necessary.

Date of experience: May 28, 2017
Australia
1 review
1 helpful vote
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This is worst company with worst customer service ever i saw they block my number without any explanation i mailed them more then 50 times but no response i sent all id no response nothing happened still my number block they don't have any customer care number they have chat facilities but they only said system block and chat end worst company in the world

If someone complain about spam they must have to study about it they must have to ask proof of spam with the reporter we are using this viber for business and in business there is many competitor maybe they can complain like i am spammer viber must have to improve their service its too much weak for customer customer service i am one of unsatisfied customer of viber company i hope they will review my request and unblock it as soon as possible
My number ********** and **********

Date of experience: October 27, 2019
Algeria
1 review
0 helpful votes
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Viber customer service is useless, I have issues connecting my viber account to pc so I wrote them a message, in my first ticket I stated that reinstalling viber didn't work and their first response was to reinstall viber, after telling them that it didn't work they just stopped answering. So I wrote another ticket where i stated multiple times that reinstalling didn't solve the issue but guess what? They told me to reinstall and again, stopped answering. I don't think i've ever encountered such bad customer services

Date of experience: September 22, 2023
Italy
1 review
3 helpful votes
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Do not use this service. I downloaded it on my phone, and it is constant problems. The person can't hear what I'm saying on speakerphone and I have to yell. The calls constantly drop out on the internet connection thru this service. I had to call so many people so many times over and over again to get through. WHAT A FRICKIN' NIGHTMARE! They should be shut down and put out of business due to the shoddy horrific services.

Date of experience: March 5, 2018

Overview

Viber Media has a rating of 2.1 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Viber Media most frequently mention and customer service. Viber Media ranks 167th among Mobile Applications sites.

service
4
value
4
shipping
2
returns
2
quality
4