Veaul

DO NOT ORDER ANYTHING FROM THIS COMPANY!

Ordered two dresses for $352 USD (17/08/2024) and paid for express shipping. Took them weeks to send it so it didn't arrive on time.
Started a return and sent it back.
I still have not received my refund, and aside from automatic responses, there has been nothing from them.
Disgusting.

We bought my daughter's prom dress from this website without properly doing our research. As always, we looked to see if the item would be returnable in case it didn't fit and it said it was. When it arrived, she loved the dress, but it was a little small so we tried to start the return process to exchange it for the next size up. The link to the return form is not active and it has been two weeks since I filled out the contact form and I have had no response. There does not appear to be any other way to contact them and my ticket is listed as being "Low Priority." I have sent several follow-up messages to no avail. Would not recommend them and will never use them again!

I order a dress in April, it's June and I am still waiting for my order to arrive. I contact the support team by email many times and never received an answer. I never received a tracking number or a date of when I should receive my order. Very disappointed and frustrated with the company. I had to report it with my credit card as a scam. I hope this review will help other people.

If I were you, you should not buy items from this site, it takes a long time before it gets where you want it. But most important the dresses don't look like the photo even the material of which it is made of is very different. It feels like it is a cheap costume for a party. I definitely would not recommend this site to get your prom dress or anything else. It is very sad because you spend a lot of money!

I was very nervous to order a dress after seeing the reviews here, but I'm glad I took the chance. The dress arrived in 2.5 weeks and is just what we wanted. My daughter is very happy with it.
Many people mentioned bad customer service, and I did ask a question and not get a response. But for the price, I am very pleased with the result. I'm including a picture of the dress she picked and the one she got for reference.

I decided to purchase from this company, but when I found that the dress would not be arriving in time for the event I planned to wear it to, I tried contacting somebody about receiving a refund. Nobody has contacted me and I have not received the dress either.

Do not buy from here. I fell for it, bought a dress, paid extra and got it rather quickly however I tried to cancel the order and well no one listened. Am trying to return it by their guidelines and NO ONE is contacting me and I am furious to say the least. My question is, has anyone been successful in returning their dress AND getting refunded?

I ordered my order on Dec 4 and asked for expedited shipping 3 to 6 days.i asked when this was estimated to arrive with no response for last three days. This is unacceptable. If i do not get my order by Dec 11 i will ask for a refund. Why charge for expedited shipping with no tracking info or status updates once ordered?

The only positive thing there is to say about this company is that delivery was fairly quick, but then again I had payed extra for express delivery so that should be a given. I ordered a dress that looked stunning in the photographs online, but when it arrived I was quite shocked by the incredibly poor quality of both the fabric and the tailoring. The colors that had looked so lovely in the online photos couldn't have been more different in real life, garish and cheap looking, and the dress was not inte size I had ordered. When I tried to contact the company to organize a return I received no reply, not by email, phone or in their online chat. I strongly recommend avoiding this company! Only stress, loss of money and headache came from this purchase.

I ordered a dress using the measurements on their website. I had checked the return policy and their website says that you can return the item if it is the incorrect size. The dress was very small on me. I tried starting a return and got the blue screen of death several times. I tried the "contact us" form. They have never contacted me. I have tried contacting them three times and I have never gotten a response. If I could I would give them negative stars.