Overview
JJ's House has a rating of 4.1 stars from 3,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
I recently purchased some items from JJShouse and I couldn't be happier with the items that I received. The items arrived in time in good condition, exactly as described on the website. I'm thrilled with the quality and will definitely shop again in the future. The website is user-friendly, making it easy to find the items you need. The checkout process was smooth, and I received my order promptly. Highly recommended!. Overall, my experience is great and I can't wait for my next purchase.
This was my first time buying from JJ's and it certainly did not disappoint! We're very satisfied with our dresses. We'll definitely be buying again.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I think JJs offers a quality product and certainly lots of choices-if you're built like a tall, skinny model. All the products i tried were quality but could be better. For instance, not everyone has someone to help them dress; why not side zippers?
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.
Thank you for your review.
We appreciate your understanding that, in the event of any damage caused during shipping, we would require photos of the affected items. This allows us to assess the situation and provide appropriate compensation. Based on the photos you provided, the dresses appear to be in good condition.
As a gesture of goodwill, we issued a free return label and waived the restocking fee on November 11,2024, taking into account your previous experience. However, upon reviewing the return label, we found there is no tracking information, indicating that the parcel has not yet been handed over to the courier.
Please note that we can process a refund only after receiving the returned items. We kindly request that you return the parcel at your earliest convenience so we can resolve this matter promptly.
Thank you for your cooperation.
I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.
Thank you for your review.
We appreciate your understanding that, in the event of any damage caused during shipping, we would require photos of the affected items. This allows us to assess the situation and provide appropriate compensation. Based on the photos you provided, the dresses appear to be in good condition.
As a gesture of goodwill, we issued a free return label and waived the restocking fee on November 11,2024, taking into account your previous experience. However, upon reviewing the return label, we found there is no tracking information, indicating that the parcel has not yet been handed over to the courier.
Please note that we can process a refund only after receiving the returned items. We kindly request that you return the parcel at your earliest convenience so we can resolve this matter promptly.
Thank you for your cooperation.
Both dresses were amazing. Great quality and material.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Dress is made very good I loved the dress but it was too big so I had to return
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Shipment was on proper timing. Outfit was almost true to size, body was perfect except shoulders were a little big so had to be altered for me. Length was also long for me and had to be altered as well. Really loved outfit. Very happy overall
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Excellent customer service beautiful dresses at a affordable price.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake?
EDIT: JJsHouse replied on my mail and promised to refund penalty.
Thank you for taking the time to leave us a review.
Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services.
Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!