Upromise

Like others have mentioned, this company steals your money. Reputable financial companies allow you to restore access to your account via permanent identifiers, such as SSN. This company does not and will in fact delete your account with your money in it even when you provide all past email addresses, phone numbers and addresses to restore it. DO NOT trust your money and your child's future with this company. They're one step above 419 scams - if even that.

It is impossible to contact these people - they are suppose to transfer my money into my daughters 529 account every month. It has been a year and they have not moved my money over $1,400 - I have reached out to them through emails and they write back to me late night so I assume not in the USA telling me to try to link the account again. Then I don't hear from them for a day. So frustrating - I have filed a case with the CC Barclays Mastercard and I just filed a report with the CFPB. I hope to get my money back but whatever you do DO NOT USE UPROMISE. I feel scammed.

Absolutely fascinating how upromise has mostly no issue with crediting me my one cent for grocery purchases and they tend to honor some of the online purchases that I make through their site as long as they're less than five dollars. Interestingly enough, they won't honor larger amounts. They recently had an offer of $200 if I opened a checking and savings account through SoFi Through the Upromise site, signed up for direct deposit, and made to direct deposits within 30 days of opening the account. I did all of that and provided proof. I reached out when it didn't show up in pending and they said oh gosh you know it takes some time for those to show up in pending, so I waited the allotted amount of time asked again and was told your request is being expedited. Then a week later I got a message saying sorry we can't verify that you actually did this. Even though I provided documentation exactly as they directed.

You have been warned. Never again will I ever use this UPromise entity. Since October 5 2022 have been attempting to close my account and transfer the few remaining dollars to my linked bank checking account. In mid-November 2022 they confirmed all was set but as of today (January 4) the funds have not been transferred to me (as of February 13,2023). This follows several emails to customer service, i.e. December 21, November 21. The 800-customer service number is of no value. The recording lists website names. The option to select 0 for operator assistance is given but then you are told several times it is not valid. Just wanted people to be aware. Unfortunately I cannot give a rating lower than a 1 Star.

Have had a Upromise MC since 2005 and being young thought this was a good idea to save for my newborn's college. Now I am trying to claim my cash back/rewards. Linked my bank account...did everything... Any and all phone numbers are recordings that loop and hang-up on you. You will never speak to a human being. help.upromise.com (where the phone call sends you) sends you to their joke of a website - where there is no place to submit a question. An now my account has been frozen and I cannot log into it...

I have called Barclays as well - they cannot seem to get into contact with Upromise either, nor can anyone even tell me what my balance is - only the past year. I was told to go back through all my statements and add it up...If I could access the statements - I would. One would think the sum of your reward points would actually be on your statement.

Find someplace else to save for your child's education. It's a racket.

We set up an account when our daughter was 1 year old. She is 19 and going to college this fall. We started inquiring about all the savings we had accumulated during this time for college. Well, no one seems to know anything about it now...nothing!

I've had the same problem. I have a Upromise MasterCard tied to my Upromise account, but I haven't been able to log into my account since before 2022. The last I knew, I had $173.60 in Upromise funds. The balance would be higher than that because I continued to use the credit card even after I couldn't log into my Upromise account. Because I couldn't log into my account, I had no way to redeem the funds. After many emails back & forth to Upromise tech support, they just quit responding. I think they just didn't want to pay out the rewards, and based on reviews I've read online, there are a lot of people in the same situation. I agree with others, there should be a class action lawsuit against Upromise. They block logins, which means they don't have to pay out rewards. I can't believe MasterCard has allowed this to happen!

The idea of building up $$ for you Childress education sounds great, but do not waste you time as you will never see the money. Upromise never responses and Barclays claims they can not see the information. Probably have more than 8 hours trying to get our funds and still nothing. Total crooked operation!

I tried to get my rewards money so called customer service phone on back of the master card. They said they do are not handle the rewards and gave me the number *******309) to call. I called the number and according the option I select '0' but it told me that is a 'invalid entry'. I tried several times and different days, the same result. I see there is request online so I emailed to them and the replied email let me call another number, I called again and the lady told me that she just deal 529 plan and let me wait, then finally hung up me.

My advise --Do not touch any Promise product since you are NOT to get any service!

They suddenly deactivated my account without any justification after I had earned a considerable amount of money in rewards. They were audacious to the point that they deactivated my account RIGHT BEFORE the due date for the transfer to be made. No response from their customer support either. This website/company is a scam and there should be a class action initiated against it, so it can no longer rid people of their time and potential cash opportunities which could otherwise be realized elsewhere. BEWARE!