I am very happy with my overall experience with UPLIFT. There's tons of options to customize the desk to make it exactly how you want it. Shipping was quick; however, I didn't receive all the boxes on the original shipping date. There were a few boxes that were delayed a few days, but they still came rather quickly and I think it was an issue with FedEx, not UPLIFT, although I'm not entirely sure. The desk was easy to assemble, and the instructions were simple and clear. The desk is solid and sturdy. Adjusting the desk height is quick and super smooth. And to top it off, the customer service is excellent. Shout out to Steven L. For helping me resolve an issue that was my fault during the ordering process. He was super friendly and accommodating. I appreciate the prompt follow-up email - thanks Steve. I would definitely order from UPLIFT again.
I needed help with ensuring my order was tax-exempt. I e-mailed the customer service address and Steven Lawrence got back to me very quickly. He worked with me to get the right information and to get the order processed quicky. He was helpful and kind every step of the way!
My desk was unfortunately damaged during shipping, but Sean from customer support promptly handled my request for a replacement. He went above and beyond to ensure it was replaced quickly! Sean was exceptionally helpful and understanding while offering me options to ensure my satisfaction as a customer. He was able to get a replacement shipped the next day!
Looking forward to purchasing here again! Thank you Sean for the great customer support!
I've placed a couple orders with Uplift now for a standing desk and accessories, and so far I love the desk itself. Thing is, each order has had a part arrive with (admittedly minor) cosmetic damage. Could have happened in shipping, but honestly it kinda looked like they left the warehouse that way. Either way, was a bummer, but Danielle in customer service helped me out both times and got a replacement part to me pronto. Dinging a star for the hassle of multiple damaged orders, but again, Danielle was really quick to make it right.
Jamie answered all my questions and helped me find the perfect desk. I appreciated the information about Uplift's eco-friendly practices, the custom quote and link to purchase, and information on when my desk will ship. Thank you, Jamie!
Worked with Steven Lawrence from Uplift Desk in building an invoice and speccing the order to my needs. Steven was really helpful in our back-and-forth as he worked on creating an invoice for me and also finding the best deal he could apply to my order. I'm super excited to receive my desk, and can only speak on the purchase-side of the experience so far, which has been great.
I always dread having to deal with companies RMA process as it's usually a chore and I am the one that has to follow up for next actions. This was not the case for Danielle B and Uplift Desk. Danielle was very polite and very attentive throughout the whole process, even as I needed multiple shipments for replacements. The support, order and engineering teams work well and efficient together to take care of the customer. It is very clear the process is managed from the customer point of view. Danielle & team didn't give me the chance to be frustrated which is rare these days. I really appreciate Danielle's efforts through the life cycle of the case and she has skills that you can't teach.
Sean Arguera was very helpful. He even modified an existing order for us with slight changes for items better suited for us. He was very reliable through the entire process of ordering and delivery. He kept an open line of communication with us through the whole process.
When I received my desk, the large desktop had been damaged during shipping. I called Uplift Desk and was quickly connected to Courtland. He resolved the issue within a day or two; he was professional, knowledgeable, courteous and I would recommend this company and its services. A good product is a great product when there is support at this level. A+
I contacted customer support about my damaged desk from delivery. Sean Arguera was my customer service rep and he was very responsive within just a couple of hours of my request. He helped get my issue resolved and had another desk top ready to ship out in just a couple of days. Thank you Sean!
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!
Uplift Desk has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed and high quality. Uplift Desk ranks 1st among Office Furniture sites.