The Human Solution

Purchased a $699.00 chair from thehumansolution website in 2011. Their website states the chair has a "Lifetime Warranty." The caster wheels have deteriorated, and they will not send me new castor wheels because they state this chair has a "Limited Lifetime Warranty." This is false because I have copies of their website warranty policy on this chair stating "Lifetime Warranty. I would not have purchased a $699.00 chair in 2011 if it had a "Limited Lifetime Warranty." After going back and forth, they offered me a $20 discount towards the $40 cost of caster wheels. What a cheap company, nothing but crooks – stay away from them – Thank you for reading this post.

Purchased Uplift UPL921 desk in March 2016. Started noticing numerous chips on surface in 2017. Called customer service and representative stated "chips were caused by my mouse". I explained my mouse was a Logitech trackball model that was stationary and not used where the chips were occurring. Representative stood firm and said no warranty repair options would be offered. Highly recommend not purchasing from Human Solutions.

Customer service here is fantastic!

I had a part for my treadmill that needed replacing, and I tried to contact the manufacturer myself many different times and in many different ways to get the replacement part. No progress.

Extremely frustrated, I got reached out to Human Solution to see if they could help. I talked to Avalon on the phone, and she took care of everything extremely quickly.

Will definitely be buying more items from Human Solution after this great customer service experience!

This is my second uplift desk. This time I needed to go a bit bigger, so I got the 80x30 commercial V2. Daniel F. Handled my order and got me everything I needed quickly and seamlessly. The shipping arrived 3 days after ordering and was lightning fast.

I love these desks for a few reasons: 1. The assembly is very straight forward 2. The desk feels very sturdy and 3. There have been instances where I needed customer service from the company, and they delivered parts and items very quickly to address any issues.

As this is the second desk I've ordered from them, obviously I would recommend them to others!

As we all know, the pandemic has brought about a tremendous pressure on shipping around the world and small things can fall through the cracks. Doubly so during the holiday season. My original order took a bit longer than expected and so I reached out to Uplift's customer support to check on the status. Avalon Myst replied swiftly and professionally to help me track down my errant package. Turns out it was in fact lost somewhere along the way but she was able to get me a replacement out the door the very day after we discovered the issue.

No fuss, no muss, just a very pleasant interaction. I hope she and the rest of her team have a wonderful holiday season!

Bought a standing desk years ago and it randomly broke. Called Uplift Desk directly and spoke to someone (with terrible customer service skills) who told me this never happens, that I must not have bought an Uplift Desk and that I'm not under warranty. Dug around and discovered that I had originally purchased through The Human Solution. Kianna was AMAZING. Not only was she patient and professional but super responsive (and timely) with all my questions via phone and email. She worked with another team who requested images to investigate. In the end she was able to help me get my desktop replaced and made this aspect of the process incredibly easy. Would highly recommend THS and working with her in the future. True customer service still does exist in the world and I appreciate Kianna for demonstrating that. Thank you from a now lifetime loyal customer!

After an initial phone call, Julian Lanza exchanged multiple emails with me to ensure that I chose the appropriate keyboard tray for my desk. I appreciated his prompt and helpful replies. It was very easy to get in contact with him — it's the reason that I chose to purchase my keyboard tray from The Human Solution.