TreeHugger

Like so many others, I ordered a couple of their bracelets following the awful fires at the start of the year in Australia and I was drawn to their advertising about saving the koalas. My first surprise was learning that the company are actually based in the USA. I waited and waited - nearly 4.5 months to be exact - and finally received a card from Royal Mail saying that I had to pay duty of more than what the actual bracelets cost in the first place! I haven't bothered to pay or collect.

Has anyone else received this notice from treehuggers. Still waiting for my refund weeks later. Poor business practices

"We're very sorry for the trouble this has caused you. As of the moment, we do not have phone support and we can only assist through email and chat. We are currently having a system glitch in processing refunds but we are now working to fix it. We will make another follow up with our manager and keep you posted as soon as we have further updates".

Ordered 2 bracelets in January in good faith to support the bush fires. In April I chased them as supposedly dispatched, the tracking info from their courier didn't work. They claimed the bracelets could not be delivered due to missing house number on a security auto-fill address. Not resent and here I am in July being requested for a review.
Here it is: The bracelets are dropshipped from China and the cost is pennies. The tree-planting partner has apparently disassociated themselves from the company and took £1 approx to plant each tree. Do the sums.

I wanted to support a good cause and spontaneously bought 2 bracelets to support the reforestation in Australia. After I had not received the order by the end of April despite several Email exchanges in which they gave all sorts of excuses I canceled my order and received a confirmation that the refund is being processed. But one month later, also no refund and their new excuse is that they have a glitch in the system!

Their email replies (which usually come within minutes which implies there is customer service but are probably automated) are designed to buy time so that the buyer does not take any further actions.

Any new buyer should exercise great caution when buying from them.

I ordered at the beginning of March, it is now the middle of June and have finally received the two bracelets I ordered. But I did have to pay £14.70 customs duty first. I'm utterly disgusted about everything to do with this company and I feel like I've been conned. How do we even know that trees are getting planted? I bought as presents but there wasn't any printed material with them to explain about the koala habitat or what the bracelets were made from so I've just kept them for myself. I like many others feel stupid to have been scammed.

I have similar story, now 25th June, have emailed them continuously since I ordered bracelets latter end of JANUARY! Finally insisted on a refund, after every excuse under the sun (big demand, covid-19, delays in shipping from China (even got details of it stuck in some warehouse in China!), finally they said they would refund me, that was about 3 weeks ago, then even sent me email confirming the refund was processed, now making excuses about computer glitch, and they are very sorry, very sorry, very sorry for my trouble. Absolute scammers, and I realised too late I had been sucked in like many other people trying to help the Australian habitat after their dreadful fires. I'm still chasing and will continue to do so daily. Don't touch them, they are an absolute disgrace