Torrid

These idiots cannot even print a damn shipping label correctly, then the want to half $#*! fixing the problem. Currently in the process of demanding a refund through paypal

Masonville mall 8:00 pm-the 2 staff on hand were absolutely the laziest, most unfriendly, unhelpful personnel. We had to hunt them down in the store, they couldn't find a price on anything and they refused to let us try anything on with 20 minutes left. No announcement just rude and abnoxious.
Will never shop there again-Wednesday October 23

Torrid made an error in their torrid cash. I tried contacting them through online chat they said it wasnt a problem on their end so I went through with my order. They take my money and confirm the order but they wont ship it. So i call to figure out what is happening to my order. They put my on hold for almost 30min then they finally come back to let me know they cancelled my entire order! I didnt ask them to either, i just asked for an update on my order. Garbage company. Scumbags who cant own up to their own mistakes. Wont be shopping there again.

I paid off my account. I recently received a new statement for $1. Why? I called & tried to close account. They stated they do not charge these types of fees. Today I found my account is closed, but the $1 is still there. I refuse to pay it and am worried they will tack on a late fee. Has anyone else experienced this issue?

I ordered some things with a egift card and it wouldn't go through so I called customer service, was a little rude and didn't know what she was doing. I still don't know what the problem was with my gift card because it was never used. My debut card would not go through on phone but I tried on website and it went through. Never could use gift card. Next thing I know I looked on website to find out when I'll be receiving items and order was canceled. With no explanation.

Try avenue.com, J.Crew has 3X now. Because Torrid's quality keeps plummeting and sale prices are still high. If the top is not a dress shirt like the Harper (w/ so much static) then it will wrinkle insanely and/or pill after 2-3 times warring. The pricey tops now look very cheap with little balls covering them. The lowest quality fabrics pill because the fibers are short strands. Long fibers stay together and are much less likely to pill but cost more. I always wash in cold, on delicate, and hang dry, and still they are a mess. Torrid knows they are the only option for more up-to-date looks for young women size 20+. They are NOT even "on trend"! Cringe floral prints, lace, ruffles, sculls, Disney, and so much Chiffon.

I want first to state that the girls at the stores that I go to are great. They have awesome attitudes at the one in Homestead and the one at South Hills Village. That said, the clothing fashion has gone downhill tremendously. On top of that, if you have a problem, customer service will belittle you and treat you less than a supposed "special VIP Patron". My daughter and I spend quite a bit of money at torrid and we were treated very unfairly for $4. Long story short, there was a late fee tacked on to my daughter's account which she thought she had paid off in full. It appears that she paid all but $1.58. She talked to someone who promised to waive the fee. Months later my daughter was still receiving late payment notices for the $1.58 plus additional late fees. She no longer wanted to deal with it and finally just closed her account. Rather than keep her as a customer, they took $4 and list two customers. Im closing my account too.

Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn!

If I were you, I would not do business with this company. I spent $300 at their store and returned a $67 coat through the mail which they claim they never received yet I had the email stating that they did receive my return needless to say I never got my $67 back. It was a complete headache. Customer service was a complete joke.! But now I see with the other reviews and how many stars they have I should have looked up the reviews before shopping with them. It was my first shopping experience with them, and it will be my last.!

I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order.
35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for!