How would you rate TigerDirect?
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New Jersey
1 review
2 helpful votes
Follow Richie M.
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Horrible, and they use FEDEX too.
July 25, 2022

Only order from TigerDirect if you do not care if or when you ever receive your order. They used to be great, but apparently they cannot compete with Amazon, Walmart, others. A week has passed and they still have no idea why they haven't shipped my order. This was the one time I strayed from Amazon... never again.

Date of experience: July 25, 2022
Florida
1 review
0 helpful votes
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Don't ever do business with Tiger Direct. Period. This is the very first time I've ever attempted purchasing an item from them and I requested a refund shortly after reading some online reviews and I am only receiving my money back after about 25 phone calls 3 different service associates and over 4 weeks of fighting it. They were the opposite of helpful and they also tried charging me a restocking fee for an item that I never even saw in the box. Don't EVER trust them even if the item you need is at a discounted price. Not worth your time. They had $700 sitting in their account and the item for the last month and I still don't have the money and won't until tomorrow.

Date of experience: February 1, 2023
Washington
1 review
1 helpful vote
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No way to cancel order
October 12, 2022

I just placed an order for a CPU that said "in stock." When the order showed up on the web page, it said "back ordered" with no fulfillment date. Then I discovered that there is no way to cancel the order online. You have to email customer service. Oh, and they already charged my credit card. If you have any other alternatives, don't use this one.

Date of experience: October 12, 2022
New York
1 review
3 helpful votes
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Ordered this PC and got an email confirming the order. However, when I checked on the order status later I found that it had already been cancelled. Did not get any notification of the cancellation. When i called customer service, the first one told me to just wait and the second told me the inventory was gone. On the website it seems there has been no update and you can still order. Really terrible way to run a business and makes the company look sketchy. At least notify the customer when an order is cancelled and don't waste their time.

Date of experience: August 4, 2022
Alabama
1 review
0 helpful votes
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I can't recommend tiger direct anymore.
December 26, 2022

I used to get great deals from tiger direct. I recommend them to all my friends. A month ago I ordered my kid a computer that was listed "in stock". It was the only thing I could afford my 12 year old this year. The week before Christmas I started trying to contact tiger direct. They have not shipped the item, or gave me a time when they expect it may be back in stock. Immediately after I paid for it, they said it was on back order. They have a hold on my money, so I could not buy him a gift from somewhere else. I have sent 7 emails, with no response. I have tried to call, and never got anyone. They still send me emails telling me to buy the same computer I ordered, that they will not send me. I will be reporting them to the bbb on Thursday. Do not give tiger direct your money. You may get ripped off like me.

Date of experience: December 26, 2022
New York
2 reviews
0 helpful votes
Follow Thomas L.
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As a tech enthusiast, I've been a long-time customer of TigerDirect. They always have a great selection of electronics and components at unbeatable prices. I've never had any issues with my orders, and their customer service quickly resolves any concerns. Check out TigerDirect for your next tech purchase.

Date of experience: February 22, 2023
Wisconsin
1 review
2 helpful votes
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Return Policy is Strict
July 20, 2022

With a large number of online stores I would recommend buying from somewhere else. Corporate customer. Due to some scheduling conflicts and people out of the office we decided a product wasn't right for us and tried to make a return 41 days after the order date when the return policy was 30 days and were flatly denied. Even though we only had the product in hand for 30 days it was not honored. We shall be purchasing from somewhere else with a longer return policy moving forward.

Date of experience: July 20, 2022
Georgia
1 review
0 helpful votes
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DONT SHOP HERE
February 10, 2023

DONT SHOP HERE! My complaint is literally the same complaint I'm seeing on other review sites- it used to be reputable but not anymore. Bought an IPad, they cancelled without notice- said it's because they put the wrong price up and didn't want to honor it-dozens of other reviews say it's to collect data and spam and sell to others. Just run.

Date of experience: February 10, 2023
Brazil
1 review
0 helpful votes
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Money theft! Scam!
February 7, 2023

Ordered 2 iPads and the order got cancelled after 2 days without any information. They just have cancelled the order and it disappeared from the orders history. I only could see that has been cancelled because I had the page opened, but after refreshing just disappeared. They did not refund my card, they are still with my money.

The order just vanished from their website.

Date of experience: February 7, 2023
Illinois
1 review
0 helpful votes
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You can NOT count on this seller at all!
February 6, 2023

Placed an order for IPAD 10th gen with a great advitised price. The order was cancelled the next day!

TD, if you want to be a legit seller, that is not the way you deal with customers.

Give one star since there is no zero star option.

Terrible seller!

Date of experience: February 6, 2023

Overview

TigerDirect has a rating of 2.2 stars from 302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TigerDirect most frequently mention customer service, next day and credit card. TigerDirect ranks 761st among Electronics sites.

service
61
value
52
shipping
52
returns
42
quality
47