Amazon IN

I have been a customer of Amazon India for quite a few years now. I live abroad and usually place orders before my arrival. My delivery destination is Panaji-Goa. In the past, I have had a couple of problems with deliveries which were reported to your customer service and refund issued but they were minor compared to other one I just had to go through.

I have had a very nasty experience with your service for the orders I placed in August and September of 2024.
Following are the dates with order amounts:
10/08/24 – Rs 3,793.35
26/08/24 – Rs 5,645.00
02/09/24 – Rs 19,382.00
06/09/24 – Rs 3,149.25

Just so you know, this totals to Rs 31,969.60 of which I received a refund of Rs 18,037. This amounts to a staggering 56%.
Only one order of Rs 2,450 was a result of Seller not being able to source the product I ordered while the rest of them were because the final delivery could not be made. This puts down the Refund % due to Amazon Initiated Returns at 53%.
All of the refunds are shown as RETURNS by Customer while in reality it is because your staff was not able to make the final delivery.
I was in constant touch with your customer service and each time they told me that the item has been damaged during shipment. I don't think this is true because your excellent tracking system shows the item was received at final distribution location in PANAJI-GOA. I cant believe that someone in customer service hasn't noticed that 53% of my orders were as a result of Returns Initiated by Amazon. With so many of my orders being returned by your delivery staff, I feel that I was being selectively targeted. I don't know anyone who works at Amazon India, let alone at the distribution center in Panaji-Goa so I cannot understand why I was being targeted.
Regards

Placed an order no 171-xxxxx-xxx326 on 6th Oct, 24 for groceries under "Fresh" category with delivery scheduled between 2 P.M. to 6 P.M. on 7th Oct, 24. As usual, the delivery did not materialize in the stipulated time. Repeated follow ups on 7th Oct, 24 with the customer service agents at Amazon resulted in different time line and delivery status. On 8th Oct, 24 the Amazon web page indicated a revised delivery date, i.e 11th Oct, 24. Subsequent requests over phone and vide chat box to the customer service agents for immediate cancellation and full refund of the order was not complied as the agents insisted that I need to wait until 11th Oct before the order can be CANCELLED and refund initiated to my account within 5 business days. The customer service agents do not pick up the phone and communicate internally with the delivery team. This silo approach mentality in the Amazon team is only causing further agony to its customers.
Why would Amazon need to unilaterally extend delivery time line without intimation to the Customer and keep the Customer's payment in its account for additional xx days?
The track record of Amazon for prompt delivery of items ordered under the "fresh" category is pathetic.
It is high time that as Customers, we shift our orders to more reliable platforms such as Flipkart, Big Basket and Jio Mart who have a better delivery performance and are customer focused.

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

I ordered a fan from seller RetailEZ Private Ltd on 2nd September 2022. It was a same day rush order delivery. It has yet not even been dispatched till 21st September 2022. I have pressed the cancel button at least 20 times but it just says "Attempting to Cancel"

In the meanwhile I have contacted Amazon at least 10 times on chat and phone to try and cancel the order and get the refund. So far nothing has worked. They just keep on making false promises. It was a good company once but not it has turned into a lethargic company where people do nothing else other than to lie to customers.

These $#*!s are trying to fool people by showing sale prices, however when comes to delivering the product they cancel it, I ordered phone during sale which was in discount however these morons cancelled it on the last day of delivery! Seriously guys I can't expect this kinda ridiculous services from Amazon! It's over never gonna shop here again! Thank u

Very 3rd grade service my order# 408-*******-******* their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.