The MineReviews 484

Worst experience I've ever had with a website. EVER.
They lost my package and had no follow up. I finally followed up, and they re-ordered.
Then, the package sat in a warehouse because they again had no follow up. I called again, and will hopefully get it delivered. But my gut says ill never get it. WILL NEVER USE AGAIN. EVER. EVER. EVER.

I would have been better off flying to NJ to pick up the package, and fly back with it. This company needs to be shut down.

I ordered a bedspread from The Mine that the website said was in stock. After waiting almost a week and never getting a shipping email I contacted them. They said it would ship out within a day or two. Another week later I check the status of my order and it says the bedspread wouldnt be available to ship for two more months! Mind you they had already charged my credit card. I emailed them and never got a response back so I called them. I was told that they do not have anything in stock on hand. They order everything from the manufacturer and if they (the manufacturer) were out of stock they couldnt help it. When asked how they could sell something they didnt have I never got a straight answer. She did say she hears this all day so apparently they do it all the time. I promptly cancelled my order. The customer service person was very professional, its the company itself I have a problem with. If Lowes does own the site they should be ashamed.

Im a contractor and was referred by Lowes who owns the site from what I was told. Bought a tub with white glove service. It took 3 months and 4 tries to get the product in the house and Undamaged and my own labor to move it. So much for the white glove service and they said they would issue me a credit but when I tried to give them a second chance they wouldnt let me use it as a credit basically just a coupon like they always offer. They wasted my time and money Terrible terrible order from anywhere else. As someone who spends thousands every year at various online and brick and mortar stores save yourself the headaches and move on.

I recieved my light covers took longer then I wanted but, I got them and offered me money back! I know business is hard and didnt want to get money back! I had to change my review! I had to call multiple times which pissed me off! But they stood the test and I would Say GOOD BUSINESS! LIVE LONG AND PROSPER TO THE MINE!

Ordered tv stand on Nov. 24,2017. This is Jan. 22,2018 & still have not received my order. Have called 4 times to co. & once to delivery co. Have never gotten the delivery co. To call back & the mine only gives me the run-a-round (the weather, etc.). I don't know if I will ever get my tv stand. As of this moment I am waiting to talk to someone who has me on hold to see where my merchandise is. Don't think she's coming back online. Never do business with this co.

This place is so sketchy. I placed an order on Jan the 5th 2018 and then cancelled my order THE SAME DAY. I ordered a table and realized after that it was too big for the space I wanted it for. I literally called them the same day and politely asked if they could cancel my order that I had just placed and she said no problem she would put a request in for that and I would be receiving an email confirming the cancellation. 3 days later no confirmation email so I called them back and they said they would have to get a hold of the manufacturer to let them know I wanted to cancel. So I waited 2 more days... nothing. I called back and they told me they can't get a hold of the manufacturer. Why would you do business with a manufacturer that you cannot get a hold of. After 10 days I demanded to speak to a manager. They got me a supervisor. I told him I did not want to be charged for this table (seeing how I cancelled it 10 days ago) I do not want it shipped to my house because I am not dealing with returning it. I shouldn't have to! He told me at that point "what I can do for you miss is cancel the item for you on our end" I was like EXCUSE ME? I have been calling you guys for the last 10 days trying to cancel this order and your telling me you haven't even cancelled my item on YOUR END yet? Then he said he would call me back in one hour and that he was going to try to get in touch with the manufacturer again. He calls me back then proceeds to tell me that he finally got in touch with the manufacturer... apparently there was some "miss communication" and that the table was already shipped out on Jan 8th. If this was truly the case, why didn't I get an email saying the table was shipped? No email with a tracking number nothing. The supervisor told me that... for all of this trouble I would be able to keep the table since it's already been shipped and that I would not be charged for it. Hmm... I will be checking my credit card statements DAILY because this all still seems so fishy. If I get charged for this table that I cancelled 10 days ago you can bet that I will be calling back once again!

After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!

No words can describe how unprofessional this company is. Told us our delivery date and gave us a window from 12-5pm. Never showed up and never called to explain why. Had to hunt them down, after hours passed we finally got in touch. Then found out it would still be another 2 hours before delivery. The truck shows up at 930pm on a Monday night. The delivery men said they can't bring it inside. My husband had to ask a neighbor for help at that hour, in order to get it inside ourselves. Wouldn't recommend this company to my worst nightmare! Called to talk to manager and they just give you the run a round. Save yourself the hassle, order elsewhere!

I should have read the reviews first. I placed an order on Nov. 29th expecting it to arrive by Christmas. I was even told it would ship by December 5th by the agent. As it turns out they do not have in stock and order from the manufacturer on demand. As of Dec. 16th it still has not shipped and no updates. This seems like a scam to get my money as I paid for it already and use my funds to support their poor business practices. I could have ordered from elsewhere. Now my grandson will not get the gift I ordered for him on Christmas. Do not trust this company!

I've had nothing but stellar service from themine.com.

I ordered a dining set over Black Friday, then noticed they offered a better Cyber Monday deal. Live Chatted with the company, and they issued me a credit for the difference!

Then, when my order arrived (which took under a week, by the way!) I noticed the bench was damaged in shipping. Emailed the company, and they arranged a replacement bench to be shipped from the manufacturer in the next few days. Easy peasy!

I saw several bad reviews for themine.com and was REALLY apprehensive about ordering from this site, but my worries are put to rest. I could not ask for better customer support or a better online experience. Highly recommend!

I ordered a hot tub that clearly shows as in stock on their website. A few days later the order status shows as back-ordered for 4 months. Although it is still "in stock". Cancelled, will never order anything from them again.

Update 1 on 12/4: Received an email explaining the issue which was appreciated. It appears they don't carry any stock, they basically process orders from manufacturers and have to rely on them to provide up to date info. The manufacturer updated The Mine five days ago that their hot tub will not be available until March. However, the website still says it is in stock and the estimated ship date is in 2 days. I have moved on and bought a much better hot tub from Costco, a retailer that I can trust.

Update 2: Checked stock status on 12/5 and it is now updated to reflect out of stock until March.

I ordered a Kucht range. Twelve days later I was told there was an issue with the address. It got resolved through my personal concierge, Beth Balow, but no communication since. I emailed her twice and did not get a response. I got it at 20% discount. Two days later the Mine offered 25% discount and 30% on cyber Monday. I used the chat function and was told that the additional discount would be reflected and credited back to my card. Im not sure if I will receive the additional discount, since I have yet to receive order confirmation or confirmation of the discount. I ordered another high dollar item, a heated Towel Bar, at 25% off and the next day it was 30%. Same thing, I should get the additional discount, but no confirmation even though I specifically asked to be emailed. When I ordered the range, I had not set up an account, so I dont know the status. I have been charged, but no refund for the discount yet. What is the purpose of having a so called Personal Concierge if she doesnt communicate? It seems once the sale is done, so is the communication. I am very disappointed. This range listed for $3295 and I am afraid of what to expect should there be any problems once it is delivered. This is the first time I ordered a major appliance on line and only because of the good price. I hope this can get resolved since I will need some more appliances for our new home construction.

I am SO disappointed. They blamed me and made excuses instead of attempting to fix the problem. We were expecting a VERY important shipment and it has taken a month to generate a shipping label. Well, it's still IN their possession and expected to ship another 3 days from now (and still an ETA of 14 days from then) and they won't expedite my order or do anything to even TRY to make sure I get my shipment. Create a NEW label and send the chairs. It's that simple.

We are having a party with 100+ people on Dec 1 and the way it's looking, we will not have kitchen chairs! I would have never ordered from The Mine if I knew this would have even been a possibility.