Houzz

I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driverway per Sabrina. I called Houzz and spoke with Steve who states they can refund me $99.99 for 'room of choice' and I can find a local move to move it upstairs or they will return it back to Houzz in California and charge ALL the freight charges there and back because 'that's their policy.' I told Steve of Houzz that if I accept those terms and the dresser has been damaged during shipment, then the responsibility would be on me and that was not the original agreement; Steve had nothing else to say. I requested a Manager to call me back as soon as possible and Steve stated 'I can request it but I can't promise anyone will call you.' I am so upset right now and I'm supposed to be giving my attention to my job and not doing the job of Houzz! Horrible experience!

They don't answer the phone(a lot of their numbers are now disconnected) and when eventually they did answer a rude woman, Elena Spitz, told me that I have to keep paying because I agreed to that 5 years AGO! 3 months ago Houzz raised their monthly fee 100% and even that I said repeatedly I do NOT want the service anymore and sent an email canceling, they keep charging my credit card instead of taking my name off their website...I changed my credit card number and they KEPT charging $324.00 monthly! I'm disputing thru my credit card but this company needs a CLASS law suit! I had my business for many years yet never had this situation with any merchant nor service provider, at this point Houzz is literally stealing my money!

Purchased a vanity from this outfit. The vanity was delivered on Aug 22,2024 and installed a few days later in the basement bathroom. I don't use that bathroom very often so have not had a chance to use it since maybe two weeks after it was installed. A couple of days ago (around the 20th of October), mind you less than two month after delivery, I was in that bathroom and noticed that the vanity was falling apart on the bottom right and left sides. I contacted the store only to be informed that they will not do anything other than send me a repair kit with wood filler and paint. I told them that that wasn't acceptable and that I wanted them to either pay for repairs by a professional or exchange the $1,000 vanity for a new one. Just wanted all potential customers to know what kind of business they are dealing with.

I had an incredibly disappointing experience with this company. I was charged for a full year of their Pro services despite never using the platform. Immediately after being charged, I reached out to explain the situation and request a refund, only to be denied with no reasonable explanation. Their website makes it almost impossible to unsubscribe, which feels intentionally designed to trap users into paying for something they didn't want.

This company seems more interested in profiting off of unsuspecting customers than providing actual value. I find their business practices to be deceptive and unfair. I will never use this service again and strongly advise others to avoid it. Terrible customer service, terrible policies, and a complete lack of accountability.

I HAD MY ACCOUNT HACKED AND EMAIL CHANGED, SOMEONE ORDERED 1800 WORTH OF ITEMS FROM THIS SITE. THE CUSTOMER SERVICE IS WORTHLESS,

Do not use this website. They offered me a free trial so I thought I would give it a try to figure out a configuration for my bedroom. There was nothing that stated how much a membership would be if not cancelled before the free trial was up. Well turns out they charged me $300 the day before my trial was up and now they won't refund my money! Terrible customer service! Don't use! I am sure there are much better options out there, who aren't crooked and only out to get your money!

The piece I bought is pretty nice! It looks good and feels solid, so no complaints there. Delivery was smooth, and they packed it up really well. Overall, I'm satisfied with it, but not totally blown away.

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!