The First Group

Overview

The First Group has a rating of 4.3 stars from 3,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention good experience, customer service and dubai lifestyle. The First Group ranks 3rd among Real Estate sites.

service
182
value
15
shipping
6
returns
6
quality
143
This company responds to reviews on average within 8 days
+14
How would you rate The First Group?
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Australia
1 review
0 helpful votes
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Overall experience
February 2, 2025

Good in the beginning, but I slowly started feeling pushed to make a decision, when I declined I experienced a change in expression and refused to drop to the hotel, from where I was initially picked up by the driver, however managed to drop to some spot in the middle. I think that if the offer has excellent benefits, then the client will come back in the future, it does not matter if he chooses not to decide on the spot.

Date of experience: January 23, 2025
AE
1 review
0 helpful votes
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Excellency
March 6, 2025

The managers on charge of marketing are very professional in their conduct. There no peer pressure to sign up package. I think this is a genuine company with excellent code of conduct from it's manager.

Date of experience: February 23, 2025
AE
1 review
0 helpful votes
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Super great
February 11, 2025

From the receptions I was treated like a king.
I went around Dubai saw different hotels you own & till we reached your future projects
It was great experience

Date of experience: February 1, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Sethomo,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Malaysia
1 review
0 helpful votes
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Bad experience
February 7, 2025

Too much pressure was put on us to sign up immediately without your team revealing any financial
Details and contracts. Everything was shown on paper written on pen!

Date of experience: January 28, 2025
TFG D. The First Group Rep
1 month ago

Dear Mr. Ramakrishna,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

Colombia
1 review
0 helpful votes
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They promised gifts but non of them exist
January 31, 2025

We treated everyone with the utmost respect. But once we decided that we are not ready to purchase any if what they offer us. The sakes person ignored us and never responded to us when we told her goodbye.
I will never gi through this experience again... ever.

Date of experience: January 21, 2025
Germany
1 review
0 helpful votes
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Horrible experience
February 13, 2025

Many promises has been not kept. Salesman was very pushy and wanted me to close the deal the same day... Also I wasn't allow to check with my tax advisor in Europe... I really wanted to invest a lot of money and didn't work out. I will try to find other Dubai groups.

Date of experience: January 22, 2025
TFG D. The First Group Rep
4 weeks ago

Hello,

In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.

Regards,
The First Group

France
1 review
0 helpful votes
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I was Lucky to have Isabelle Manga as my customer assitante...
March 8, 2025
Updated review

I was Lucky to have Isabelle Manga as my customer assitante during my stay as she made everything in her power to assist me and make my stay perfect. The planning was given before my stay but I could change things around and Isabelle always replied in a timely manner to assist me. My stay was better because of her. Many thanks

Date of experience: February 26, 2025

à la vente du pack on m'a promis que la date d'expiration...
November 16, 2024
Previous review

à la vente du pack on m'a promis que la date d'expiration du pack pourrait être étendue car j'avais expliqué que les seules vacances où je pourrais revenir seront en Février, et il semble que cela soit compliqué et Amnay Belkadi (qui m'a vendu le pack e,n me disant que je ne devais pas m'inquiéter et qu'il pourra étendre jusqu'à Avril 2025 si besoin) semble avoir quitté le groupe. Cela ne me rassure pas du tout sur le sérieux du groupe. Et j'espère que mo séjour sera accepté malgré tout et que tout ira bien.

Date of experience: November 6, 2024
Romania
1 review
0 helpful votes
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My Experience
January 24, 2025

I had a fantastic experience with The First Group. From the very beginning, their commitment to quality was evident in their well-constructed properties and attention to detail. The customer service team was incredibly supportive and responsive, making the whole process smooth and enjoyable.

Date of experience: January 14, 2025
TFG D. The First Group Rep
2 months ago

Dear Mr. Eduard,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Ghana
1 review
0 helpful votes
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Very Satisfactory
March 4, 2025

The airport pickup was seamless, and our driver adhered to all protocols. However, the office meeting arrangements were not organized in a timely manner, which could be improved.

Date of experience: January 30, 2025
Mauritius
1 review
0 helpful votes
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FIRST MEETING AT 'THE FIRST GROUP'
January 12, 2025

A good experience that has allowed me and my family to have an overall view of what 'The First Group' represents in the real estate landscape in Dubai and the possibilities for investment even for foreigners. The past achievements of the Group are somewhat reassuring to potential investors.

Date of experience: January 2, 2025
TFG D. The First Group Rep
2 months ago

Dear Mr. Pather,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group