How would you rate Realtor.com?
grey star
grey star
grey star
grey star
grey star
Oklahoma
1 review
0 helpful votes
Follow Sue O.
Unfollow Sue O.
Send Message
Share Review
Report Review

Website freezes
December 25, 2024

Website is infuriating, freezing up constantly, will use homes.com going forward. Also why do you say house prices drop at same time sq footage price is up? Horrible website

Date of experience: December 25, 2024
California
1 review
1 helpful vote
Follow Claire H.
Unfollow Claire H.
Send Message
Share Review
Report Review

After I bought my house I requested them to remove the pictures of my house and it took them forever to get back to me saying they cannot verify I am the owner. They never had the right to keep those pictures on their site after the house is sold in the first place. Zillow and Redfin quickly removed all the pictures after I claimed the ownership. What a trash site.

Date of experience: November 26, 2024
California
1 review
1 helpful vote
Follow Bryan C.
Unfollow Bryan C.
Send Message
Share Review
Report Review

Leads are Trash
November 9, 2023

I spent $12k and got 100 buyer leads. Lots of Realtors, dreamers looking at manufactured homes, and people pissed off I called. Total waste of money. I tried to cancel since I didn't sign anything. They said the phone conversation was binding. Going to collections now. They can pound sand. Worse than flushing money down the drain.

Date of experience: November 9, 2023
Michigan
1 review
1 helpful vote
Follow Kristi B.
Unfollow Kristi B.
Send Message
Share Review
Report Review

The sales agent assured me that it was a risk-free investment to try them out for 6 months. I gave them over $500 and received a number of leads that were simply curiosity and not vetted at all. In addition, I was never able to use the app on my phone and all they would say is this is who we are and this is what we do. This was definitely a tremendous waste of money for me as a realtor and I will never use them again.

Date of experience: September 12, 2023
Washington
1 review
1 helpful vote
Follow Lisa W.
Unfollow Lisa W.
Send Message
Share Review
Report Review

Huge waste of time
October 3, 2023

Anyone who can click a button will count as a lead. You will get tons of leads for the least expensive listing in your area, which will typically be an old mobile home on leased land which isn't even actual real estate and almost impossible to finance. It won't matter though, because the "lead" is usually a bogus number and/or email, or they don't answer, or they tell you their credit score is 420 but they really want you to help them. When my year was up (don't think I wasn't counting the days!) Realtor.com sent me an email that for some reason went into my Spam folder, saying I would be automatically charged and re-upped for another period of time if they didn't hear from me in a matter of days. Imagine how surprised I was to see another $480 charge on my CC statement! It took hours of time and trouble with both the bank and Realtor to get the charges reversed.

Date of experience: October 3, 2023
Missouri
2 reviews
15 helpful votes
Follow Andy I.
Unfollow Andy I.
Send Message
Share Review
Report Review

CUSTOMER SERVICE
September 21, 2023

I tried to get an issue on my consumer profile, called the customer service and after sending me to 4 different people and 56 minutes on the phone,they said they have to create a case number then someone will reach out to me via email or? Within 48 hours...really? No one to talk to now that fix the issue? Professionalism...NO! Use ZILLOW THIS SITE STINKS!

Date of experience: September 21, 2023
Georgia
1 review
3 helpful votes
Follow silvy T.
Unfollow silvy T.
Send Message
Share Review
Report Review

Don't even deserve a 1 star!
February 21, 2024
Updated review

I gave this company a chance a year or 2 ago and it was bad. Afterwards they called over and over for years till the point I decided to give it another try. Well jokes on me! Leads are even worse now. Leads are duplicates that they also SELL with Opcity. (Have proof of that) leads that will kit even qualify for $10k. Leads that are so aggressive because there info has been giving to 100's of realtors so they are just pissed you are number 101 to contact them! I reached out to them, AJ Tizigbar in specific. He called me once offering me more leads! Yeah no thanks, more effort and time on my end and still the crap quality. He said there's nothing they do, at the end of your contract you can submit a review but out of previous experience I know that never happens and they will come up with a reason to decline you. All together a piss poor company with the worst customer service!

Date of experience: February 21, 2024

Something to celebrate! My year contract is done and over with! Best day! Realtor.com is a rip off, the last leads I received were yet again complete crap! I paid for exclusive leads, yet a common response is " a realtor just contacted me and is willing to help! " now keep in mind, there's not ever been not even a 3 minute wait between me receiving the lead and responding…. So what's this unshared mean?!? Yet another way to lure in agents and rip them off?
Then to finish up this horrid year of crap leads, there's this!
After leaving comments here for the past year, I hope you all take this to heart and not walk but run away from buying leads from Realtor.com, it's a rip off and this company doesn't reply or is acknowledging any wrongdoing. If I could rate it a big fat 0 I would!

Date of experience: June 8, 2021
Florida
1 review
1 helpful vote
Follow ZEKIYE A.
Unfollow ZEKIYE A.
Send Message
Share Review
Report Review

Application Fee Frauds
January 11, 2024

I was interested in an unit in Delray Beach and it was available on the realtor.com website. The website wanted me to pay an application fee of USD 52 and after the payment was made I received a SMS that the unit was unavailable. Is this a swindle, or not? If a unit is unavailable the website should not be asking for an application fee!

Date of experience: January 11, 2024
Florida
1 review
0 helpful votes
Follow Lize R.
Unfollow Lize R.
Send Message
Share Review
Report Review

Our agent was amazing. This agent Yorky Corcho Suarez, La Rosa Realty, never came with buyer to show our house and not even walk through. His negligence cost us more than $4000 in out of pocket expenses because of the agent and the lending company. He finally showed up after so many delays of closing and it was time for commission. So many unethical responses I wish I could refuse his commission part and our agent deserved his as well. The lender Chris Estevez was just as bad thank you for our out of pocket expenses due to your procrastination.

Date of experience: November 28, 2023
Florida
4 reviews
7 helpful votes
Follow G H.
Unfollow G H.
Send Message
Share Review
Report Review

Stop listing timeshares!
October 14, 2023

I want to buy a property, not a timeshare. If I wanted to buy a timeshare I'd go to another website. I'll go to another site to buy because it's too much trouble filtering and reading ALL the descriptions.

Date of experience: October 14, 2023

Overview

Realtor.com has a rating of 1.6 stars from 718 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Realtor.com most frequently mention customer service, credit card and zip code. Realtor.com ranks 1203rd among Real Estate sites.

service
124
value
117
shipping
4
returns
7
quality
119
+42