Overview
PropertyRecord.com has a rating of 4.4 stars from 707 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecord.com most frequently mention customer service, good information and brian thompson. PropertyRecord.com ranks 7th among Real Estate sites.
Very painless, I believe I was like others that did not know of the $20 per month enrollment when searching records for a one time address. I was given a full refund after asking, so I can't really complain - except it should be clearer about the enrollment. Heck, there is even a YouTube video on the issue!
I was not aware I was being charged $10 monthly fee for the last eight months and I should have know better. I only used one and paid $1 but I did not see the small print. I recommend that this clause made clearer. However, when I called the phone number shown on my credit bill a friendly live person, Christie answered and immediately refunded me the $80. I was very pleased and I was impressed with very fast action.
I had used your site to check out ownership of a property in Old Station, CA and paid the $1
Today I noticed a $20 charge in my bank which I guess was for the ability to check out multiple locations, which I did not want or need. Your customer support team responded within minutes! Such excellent service. Keep up the good work
I thought I was buying a one time report and ended up getting a $20 per month recurring charge. Could have been my error but not sure. They cancelled as soon as I discovered it. Information was good though.
I was given the impression I was paying for one search. However, my credit card was charged monthly at the rate of $20 per month. Not at all happy with that. I've signed onto the website to cancel an account I didn't realize I'd signed up for, and the 'chat bot' says my account is now closed and there will be no further charges. Would have been good to have a refund. Will check back in a month to ensure it has indeed been cancelled. Also, the information I was looking up was pretty basic. Unlikely to use such a service again.
I just wanted to get know where my property lines are for my home as well as the sewer clean out and water main, but I ended up being charged money for something I could have gotten off from MLS. I was really mad when, a week later, a charge on my bank account was $20. I NEVER signed up for anything other than a property report which was the MLS information. I was NOT happy. I can't afford this. I contacted PropertyRecord.com and chatted with Patrick whom helped my cancel my account and any further charges. Thank you Partick.
Hi Cynthia,
If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I was having difficulty getting to my tax statement on line. The support staff resolved my problem and provided what I needed in a very short time. Thank you Jeremy, Andy and Sara!
I requested some information on how to remove some inaccurate information in our property records regarding previous residents. The agent was helpful and respectful. Thanks for great customer service.
I contacted the online chat agent related to the $20 monthly billing on my card. I do not ever recall ordering the service and certainly not for $20 per month. The online agent did a great job and with no questions asked, refunded the past 4 months of charges. Best customer service call I have had in a long time.
Property Recs gave me comprehensive information about my house in a number of useful formats, and when i accidentally signed on for a larger amount of reports they were very quick and curteous in correcting my issue. Read the fine print, but you will get good information back.
- Visit Website
- Wilmington, DE, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra,
Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team