Sweetwater

Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them.

I would recommend that when you buy a guitar from Sweetwater, you don't buy the Plek setup system, costing $299. With it. If the guitar is not to your liking, you are not able to recoup the cost of the Plek. They keep your hard earned money and won't even give store credit. You are better off taking possession of the guitar, deciding if it is something that you want to keep, because you never know until you hold it and play it, then have a detailed setup done locally, or even send it somewhere. You never know when you order a guitar, if it will work for you. So, in a nutshell, don't believe the hype they claim to make sure you're satisfied with your purchase, or your money back.

Every major purchase (over $300) I've made with this company has been rife with issues. One guitar was completely unplayable with a bowed neck and poorly cut nut and the other had rusted frets and was being sold as a "new" guitar. Two amps were faulty after mild use within the first month.

Sales engineers could not maintain my contact preferences and kept calling and texting on things I needed no assistance with. After repeatedly explaining this I was still receiving calls!

When I brought these issues up with Justin Dunbar, their main customer service person, he switched me to a different engineer. That is when I received the rusty fret guitar. This was after he said they could do more to check the guitars before they are shipped. Obviously didn't happen.

It's ironic because I found a similar issue someone had from years ago with a similar response! https://www.acousticguitarforum.com/forums/showthread.php?t=363460

A decade of the same problems and they still aren't resolved is not a good sign.

I'm sending all of the gear back because when asked how to solve the problem they merely offered a partial refund on a blemished guitar. Not helpful when the item itself is compromised!

I brought this up to my engineer and explained my frustrations and now they've removed me from his assignment and I've received no response. No "we hear you and we'll do better" even, not even a canned response. Dead silence.

The customer service is a gimmick. They are not above any other outlets, they simply have a good return policy. All of the excessive calling means nothing because they don't take responsibility for their poor quality control. They throw money at problems to fix them, nothing more.

Sweetwater's customer service is phenomenal! They have a good range of products and with good prices. The guitar we bought was affordable and great quality. It arrived quickly with no damage - it was packed well. I was surprised and impressed to get a call from Sweetwater just a few days after the guitar was delivered. They were just making sure everything was good. That's great customer service!

My last purchase was a hi- hat and a ride. They all had surface scratches all over them.
I wish someone would have done some quality control before shipping or sold them to me at a used/ damaged rate.

We placed an order and had to make changes the same day. The rep we spoke with was accommodating to the change. 4 weeks later, however, we haven't received any merchandise and we're only given updates about our order when we call after being promised follow-ups. I wouldn't even bother leaving a review if the rep who we initially spoke with reached out to us at least once after we called in several times asking for our own updates about shipping and ultimately receiving the items we were looking for.

I'd like to take time out to thank Sweetwater Sound for helping me develop my Studio Atlas North Studios here in Cleveland Ohio. Such a Beautiful State. James Masterson is my sales person - I would like to recognize him for his professionalism. He has a great understanding of Technical applications which determine the best tools for any given situation. His knowledge of equipment is critical and calculated with regards to consumer needs. I hope all of you Musicians can meet Him. I've known him for several years and he is my first go-to in the ever expanding criteria of building a on going studio... call James Masterson

My review is based on the following story. I started making ukulele's after a trip to Hawai'i years ago. I never played but enjoyed working the wood and giving them out as gifts (concert ukes). Back in October I started to learn how to play the concert ukulele that I got as a gift. It sounded different than the ones I made. Long story short; I am a recreation therapist at a nursing home and I play light tunes during my men's group on the memory unit. Never got much response until a month ago when I purchased a Luna Tenor Ukulele and a Baritone ukulele. Both seem to spark a positive response. But the Baritone really gets the conversation going. That stated, both instruments have a very smooth tone, comfortable neck fit for reaching the frets smoothly and for me; a real comfortable feel overall. I love these models and Sweetwater service. Excellent team, communicative and genuine concern. Top notch outfit that I'll use again. Thanks Sweetwater!

I got provided a quote, in which 15% was knocked off the price, however closer inspection revealed that the sales rep, jacked the retail price up before doing so, essentially negating the savings, bit of a sly trick. Will not trust Sweetwater again. Check your quotes thoroughly before signing off on them

I just needed a harmonica for my son. Not only was the price totally comparable to amazon and brick-and-mortar stores, but a sales rep reached out to me via text and telephone to check if I had any questions or needed additional information. I did not, because the website was clear and easy to use. I was overall very impressed with the friendliness and ease of this shopping experience. My son was thrilled with the small bag of candy in the shipping box, also! I will remember this experience for my next musical purchase. Thank you, Sweetwater!