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Sweetwater
Questions & Answers

1,193 reviews

Here’s what buyers have asked with answers from Sweetwater staff and previous consumers.

19
questions answered
0%
answered within 1 day
Question:

How long do you garrenty your products for? And who pays for the return?

Question:

I'm Mitchell Magee, I want to order a backordered guitar, will my card be charged as soon as I order, or when it ship's. Thanks Mitchell Magee,

Question:

Is shipping pretty fast

Answer:
Hello, Tina! We offer a variety of shipping methods, depending on how quickly you need your order. Please give us a call or email and we'd be happy to look into the options for you. Thanks for the message!
By CustomerExperience .., over a year old
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Question:

How does the payment plan work? Do you get what you're purchasing before you actually pay it off?

Answer:
Hello, Justin! For questions on payment methods, please feel free to give us a call or email. We'd be glad to look into the right options for you. Thank you for reaching out!
By CustomerExperience .., over a year old
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Question:

Do you ship to Canada?

Answer:
Hello, Rossana! There may be some restrictions on shipping certain gear internationally, but we'd be glad to look into it for you. When you have a moment, please give us a call or email. Thank you for the message!
By CustomerExperience .., over a year old
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Question:

I have a MacBook Pro. None of the links from your emails are working. I bought FL Studio 20. Producer Edition

Answer:
Hi, Galen! We'd be glad to look into this for you. When you have a moment, please give us a call or email. Thanks for the message!
By CustomerExperience .., over a year old
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Question:

Are your instruments brand new, or used?

Answer:
We provide both! Most are brand new, but we also have some demo instruments available, depending on what you're looking for. Please feel free to contact us direct with any questions. Thanks!
By CustomerExperience .., over a year old
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Question:

If I were to release any music made with one of your many programs, would there be any legal issues?

Answer:
Hey, Jordan! Please give a call or send us an email, we'd be glad to look into any concerns. Thanks for reaching out!
By CustomerExperience .., over a year old
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Question:

if things aren purchased on the weekend will you not be abke to get it or download the software such as ableton 10 ? do i have to wait til monday

Answer:
Hi, Joe! Please give our Sales team a call or email, we'd be happy to look into this for you!
By CustomerExperience .., over a year old
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Question:

Buncha babies on here crying. Sweetwater is the best!! Period

Answer:
Ashton at 1708 8s the best! Call him if you want the best service.
By Andrew S., over a year old
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?