SuzyShier

My 14 yo daughter made a purchase when she changed her mind like kids do I tried to return it for her. I was there the day she made the purchase the store employee made no mention of their no return policy. They only offer exchange or store credit. They really should think about in person customer service with all the online availability and no hassle returns. They seem to only hire staff by checking for a heartbeat. Employees have no skills anymore

I recently placed an online order and purchased a prestige card at the same time. While my order arrived, the prestige card was not included. Yesterday, I visited one of their stores to make a purchase, and despite showing proof of my prestige card purchase, the staff couldn't apply the discount.

Today, I reached out to customer service and spoke with a representative named Nancy. She informed me that if I place another order online, they could apply a 10% refund afterward. I asked if they could waive the shipping fee due to their error, especially considering I had already visited the store. Unfortunately, Nancy firmly refused, suggesting I have the order shipped to the store for pickup instead to avoid the shipping fee.

Given that this issue was their mistake, I expected a bit more effort to make things right. I don't think waiving the shipping fee is an unreasonable request under the circumstances. Based on this experience, I won't be doing business with this company again. Their customer service has been disappointing.

I think for any clothing store to say that they do not accept any returns only exchanges is absolutely ridiculous. You're basically saying that you don't stand by your product you know it's crap, so we don't want it back. When did the company lose all its quality?

Buyers BEWARE this is a no refund, and worst consumer experience you can imagine. Don't trust the rare positive reviews they are probably the exceptions or paid for! Stay away if you want to keep your sanity and your money!

Careful shopping in the Calgary downtown location! They don't honor their exchange policy. Tried to exchange a set of bracelets. Was told jewelry can't be exchanged but their policy clearly states: No exchange or store credit available on earrings, intimate apparel or merchandise reduced by 50% or more." None of this applied to my purchase yet an exchange was refused. Escalated to the District Manager who in an email, confirmed, he is also unaware of the stores' policy as he also said jewelry could not be exchanged. Either honor your existing policies, Suzy Shier, or change the wording. Simple.

It's around 4:30 at londonderry store the lady looks like african American she was very rude while am talking to her. She have to know how to customer service even my son told me why u wants to come and buy if she is rude imagine he is 7 years old plz u should see ur stores
Tha k u

I ordered a dress 17 days ago, It was never delivered so I contacted Suzyshier by email lots of times same computer-generated message, Now as of last week they actually blocked my email because I kept asking for my money back. They lost a good customer and I'm sure they will close down soon for scamming people. What has the world come to, shameful for businesses? I am filing a dispute with my credit, They will investigate and I will have my money returned by them, They will go after this crap company and make them pay it to them. So suxyshier go to hell! Don't buy anything from them they will take your money and you will never see what you ordered.Be careful ladies!

Buyers beware- I am posting this in the hope that this will help someone. This shop does not give you a refund on sale items. I bought items that were on-sale via their website and when I tried to return them in store, they wouldn't accept them. I asked them if I could exchange them for the same items in my size, and they said they were not sure if they had them in my size. I asked them for an exchange for any other item in the store, but they said that couldn't be done either. I can understand no returns for in-store items where you have the option to try them out, but how can you apply the same policy to online purchases when you don't even know if they fit you or not? I have returned on-sale items from Hudson's Bay and Ardene and never faced any issues. This policy is ridiculous. Never shopping at Suzy again.

10 years+ with Suzy and renewing membership. However I got the wrong size after placing order online. My bill was over $300+. I got one dress wrong size which was final sale worth of $25. I did go to store to get the size exchanged. They told me to go to another location as they don't have it. They can not return but size change will take place even it is final sale. I tried another location but they had no stock. Finally I emailed customer service and they gave completely opposite answer that I can not even exchange the size. I got 5 replies from them and showing their policies and all BS. Their customer service rep has no name in signatures and ignoring the fact that I am not a person to exchange things like that as I am their loyal customer which they can check under my membership. They ignored the fact because of their system glitch I got wrong size, also their customer service in store gave me another info which is not matching. I have donated the dress to Value village as It's not worth talking to Suzy trained bodies without Names.