How would you rate SteamPowered?
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Colorado
1 review
0 helpful votes
Follow Johnathon H.
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I had a problem giving them my money. They locked my account because it was hacked and used to spam. But I recovered it and tried buying a game and it took buying prepaid cards at a brick and mortar store to do it. But when I asked for support I got nothing but an entirely unhelpful, robotic response and then my ticket was closed with no chance to respond and tell them they had no clue what they were talking about. This was my first foray back into PC gaming in over a decade, and after this I'm not encouraged to ever give Valve my money again

Date of experience: July 11, 2022
Australia
1 review
1 helpful vote
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Tried to get in contact for 3 days made paypal dispute still cant recover account lost 1000s of dollars trying to get all my money back now what a huge inconvenience i will never use steam again now cannot get any support they shut that down

Date of experience: September 7, 2022
Texas
3 reviews
0 helpful votes
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Unfairly banned me and my friend's accounts with lots of savings in them and box prices.
Even though they let you have multi accounts paying them more if you loan your friend your account they perma ban you, They ignore their support email for a week (if you want just ask for proof), give a canned response not saying what you did or talking to you and every email after is a canned response. This company is full of crooks and you will never know when you will get unfairly punished in a way that's not even tier stepped where you can wait it out, with no way to get your time or money back. BUYER BEWARE!
Had thousands of hours in and it all got erased

Date of experience: August 4, 2022
California
2 reviews
1 helpful vote
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No Customer Service
August 24, 2022

They have no way to contact customer service, there help onsite is like a Kafka novel, endless circles to nowhere. I was trying to make a purchase, the price came up $2 more than the product I clicked on, and there was zero ways to ask about it. I will not buy from them again. "Instant Gaming" is cheaper and customer service is great.

Date of experience: August 24, 2022
Washington
1 review
0 helpful votes
Follow E B.
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I have been locked out of my account and they will not help me get it back. I go through their automated hoops, but their captcha keeps saying I did it wrong no matter how many hundreds of times I click the sidewalk.
I have emailed them at least 4 times trying to get support but they simply do not answer. Running a "business" this way is not a good way to retain good customers. I have purchased a few games from them but now even if by some miracle they do help me get access to my account, I will still find other sites to buy from. My advice is to steer clear because there are other platforms to get games from.

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
Follow Aosongel O.
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Fraud
January 10, 2025

There's steam powered & steam powered agency. The agency is complete fraud where they have trolls on social media posting in various sites stating work from home jobs & work own hours & can make 200+ a day. Well what the agency does is rate new or poorly rated games to a better rate so cons people to buy the game. Each game you rate you get commission but the catch is that if the optimization you are reviewing and rating is more that what you have in account, you have to put your own money to get to the next review. Well I got suckered & lost a $#*! load of money. Now they blocked me & will never see my money again.

+2
Date of experience: January 10, 2024
Hungary
1 review
0 helpful votes
Follow Zalanfromhungary S.
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Hijacked account
August 27, 2022

I've got my account hijacked, asked for help at the steam support, but they keep saying that, they feel sorry for my account(and for my money), and if i want to play again, I only have one way, to create a new account, and buy again the game. I quit steam, and this is not what a support should be like.

Date of experience: August 27, 2022
Canada
1 review
5 helpful votes
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Scam be aware
February 19, 2024

Steampowered agency is a big scam. They took lot of my money. Every time I have to put more more more and it was never ending. My funds finished but there demands were endless. Lost a lot of money. I was working for company that took money for writing reviews.

Date of experience: February 19, 2024
Michigan
40 reviews
161 helpful votes
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Utter Garbage
August 31, 2022

I gave them a shot as they're supposedly the hottest high octane platform right now. But they're utter garbage. Instead of a SIMPLE gaming master download install (like that of Big Fish, Gamehouse etc) You must first install the popup Chat/Queue, that may / or many not work. THEN visit their platform to runaround rinky dink steps for installing a Demo version that may or may not function. I installed Mortuary - and it froze twice, then lagged. Then ended it to discover that it was for Windows 7 "or newer"!

Date of experience: August 31, 2022
New York
2 reviews
13 helpful votes
Follow G G.
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Just got off the phone with my bank because this site (which I've never heard off until today) has been charging a series of $30 amounts on my card without me knowing about it.

Go F yourself steampowered.com. See you in court.

Date of experience: February 12, 2014

Overview

SteamPowered has a rating of 1.5 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SteamPowered most frequently mention customer service, phone number and credit card. SteamPowered ranks 783rd among Gaming sites.

service
26
value
24
shipping
11
returns
16
quality
23