Stamps.com

I have been a daily user since 2009, combining orders from Amazon, eBay, Etsy and my web store. As the STAMPS.COM company grew through acquisitions and mergers (e.g., Endicia), the stability of their technical platform has gone downhill. Every software update that I have installed over the past 2 years has had bugs, many of them serious. Getting to speak with a second tier technician takes at least 30 minutes and once the bugs are identified, you have to wait until the next software release for it to be fixed. Of course that next release is likely to have its own new bugs. Pathetic Quality Assurance and very frustrating as a user.

I probably was not careful and had a trial subscription or something, and apparently I was charged a lot every month. I learned about it only after I changed my credit card and stamps.com started to send me emails that they cannot charge the subscription, but what's unusual is that they still consider it me owning them money (normally they would not start subscription if it not pre-paid), and keep asking me to pay what "I own them". This is the first time seeing such weird interpretation of subscription service. This is very dangerous to deal with them, stay away!

Have tried getting in contact with them for pretty much a year to no avail. I have called multiple times to be told that they can't help and to try to call back another time. I have also been told multiple times that a supervisor would call me, but no luck. I have tried contacting through social media as well but they just direct you back to the toll free number. I did finally get a supervisor to call me but he called when I was driving and asked if he could call me back so that I had all of my notes in front of me. He set a time and never called. I have reached out multiple times since and still no luck. I even went as far a sending a letter to the CEO, but no luck there either.

The product is good overall, but have noticed a few issues and want to go over things with them to get corrected but can't seem to get anyone to reach out that knows what they are doing or care to assist.

Absolutely zero communication with Customer when trial period expires, and zero communication of monthly invoice and auto-billing. This vendor does not notify Customers so they can continue to charge payments without Customer knowledge.

My company ships a lot of media mail (music books). With the USPS, we have to take the packages to the local post office. They won't allow you to print media mail labels on their USPS website. However, with Stamps.com, we are able to print the labels and the postal carrier picks up the package and scans it on the spot. This saves us a lot of time and money constantly driving back and forth and standing in line! The other Stamps.com options are great. I recommended Stamps.com to everyone we know. We have added a photo below and blocked out the owner's address for privacy.