Simply to Impress

They sent out 2-3 holiday cards to per recipient and wrong return address on some. We look bad! We placed an order of cards to go out to our clients and friends for the holidays. Over Christmas instead of receiving texts or communication sharing how much they loved our cards everyone just kept telling us that they got two cards or there was wrong information on the envelope. We have used Simply to Distress the previous year too.but NEVER AGAIN. This was a horrible experience and compromises our marketing profession. We received a call from a client asking if we moved to Texas because our return address was left off but their Texas return stamp was on it. RUN! What made things worse is how they handled their mistake. Online it started they have a 100/% Satisfaction Guarantee...WRONG! It's a lie!

This company is an absolute scam. I ordered holiday cards and received low quality, poorly cropped cards. I paid a premium for these cards and they had the audacity to send me something so terrible? Customer service is extremely unhelpful. They refuse to give me a refund. I sent them screenshots of what I ordered and photos of what I received and they refuse to acknowledge their mistakes. Again, this company is a scam. Do not waste your time or money with them. You are better off getting holiday cards from a pharmacy!

This absolutely ridiculous. Found them last year because a previous company pulled this stunt on me and they delivered on time last year. This year whole different story. Purchased Monday 12/9 with shipping date of Thus 12/12 for Friday delivery (paid overnight shipping). Chatted thurs as is they were not shipped and told would get them Sat- i knew she was lying to get me to go away. Called in Friday as is still not shipped and told would ship Monday delivery Tuesday (12/17). These are Christmas cards and most need to go 700+ miles away- I don't have the time to wait any longer. Nor do I trust that they will actually be shipped Monday. This is absolutely horrible customer service and they have lost a customer.

I paid $25 for one day shipping with the expected delivery date of 12/12 and now it appears to be 12/16.

They are unreachable via a phone call so no way to determine if they can reach the 12/16 date.

I don't even know where to begin. We've been customers of this company for years. This year, we tried to order our Christmas cards, but when it came to checking out ($130 order) it simply said, "unable to process". It wasn't because of lack of funds. We tried every payment type available, including AfterPay. We called, and were told about five different stories as to why its happening: website overload, glitch, etc. We even tried creating a new account and ordering, thinking there was a glitch with the current account. Same thing. Customer service said there is "nothing they can do". Nothing. Nada. Zilch. I asked if this was a $13 million dollar order, what would the answer be? "The same" they said, "nothing". Don't waste your time with this joke of a company.

Horrendous! Stay away! I ordered Christmas cards through them. When I received my cards the return address was not correct. They had somehow replaced my family name with a random address. This was not an error on my end as the original proof I was sent was correct.

So I alerted them of the error and they said they would fix it and send new cards. When they arrived the exact same error was there.

So I called them again to get this fixed. They said they would send more. I asked can I have a discount or something to make this right since this is the third shipment. I was told by Hank to just call in my next order and tell them I Hank said I could have 40% off (I wish I was making that up). He then said your order should be there by Friday.

It is now a week later. Three weeks total from my original order and no cards in sight. These are not cheap I paid a lot of money for this service and feels like a scam at this point. I called again asking for a refund. I kept calming asking for a supervisor or manager and they would not send me along. Saying the compensation for the error is that they fixed it free of charge.

Truly buy your Christmas Cards somewhere else. My cards are not going to make it in the mail in time now and customer service isn't making it right.

Just received the cards, not impressed at all. 60%+ of the card is the card stock.
Pictures came out small and faded. The process to select your card and insert your pictures was very friendly to use; and quick delivery too.
But the card itself looks cheap, and you the pictures on it substandard, so we'll have to throw these away and order our Christmas cards elsewhere.

As a creative professional, I've relied on Simply To Impress for my family's custom-designed annual holiday cards for years and have always appreciated their quality and service. I've recommended them to colleagues and friends because they've consistently delivered beautiful, professional results—until now. My latest experience was an absolute disaster and deeply disappointing.

When I opened my delivery with high expectations, I was immediately let down. Here's what went wrong with my order:

Poor craftsmanship: Many items were folded misaligned, with nearly all cropped shorter on the back, leaving them visibly uneven.

Subpar print quality: The text on the interior had faint, uneven printing surrounding it, which looked cheap and unprofessional.

Damaged envelopes: One batch of envelopes contained several that were bent and unusable.

Misleading product description: I ordered cards with a "Premium Glossy" finish, expecting vivid color, high gloss, and a matte interior as described, but the cards were glossy on both the inside and outside—completely contrary to the description.

Wrong envelopes: I specifically ordered peel-and-seal envelopes but received regular ones instead.

Mistakes happen, and I understand that, but the way Simply To Impress handled this situation made it much worse. Their customer service was unresponsive, inefficient, and dismissive, adding insult to injury.

I contacted them immediately (on Monday) with detailed descriptions and six photos showing the issues. I was told my case had been sent to their "Quality Assurance" team and that I'd hear back within 24-48 hours. When I followed up 24 hours later, I learned that none of my notes or photos had been attached to my case, forcing me to start from scratch.

I followed up again 24 hours later and was assured my case had been escalated, with a resolution promised in 3-6 hours. That didn't happen. On Thursday, I called back and was told there wasn't enough photographic evidence despite sending six photos on Monday and Tuesday. After waiting another 24 hours and calling back on Friday morning, I spent 30 minutes on hold before finally speaking with an agent, who disconnected me while getting approval for my refund request. I called back and waited another 30 minutes before being told I could only get a refund if I returned my order.

Given the circumstances, I asked to keep the envelopes since I needed them for a local printer to redo the cards. The agent begrudgingly made a "one-time exception" to let me keep the envelopes—a hollow gesture considering the time, energy, and frustration I'd already endured.

This experience completely changed my view of Simply To Impress. What was once a company I admired and trusted has proven to be careless and unprofessional in both their print quality and customer service. Sadly, I can no longer recommend them, and I'll be taking my business elsewhere in the future.

I had been designing my sons graduation cards through what I thought was Shutterfly. I found the design i really liked. My computer crashed and I went to log back into my invitations and realized I had NOT been on the shutterfly website but simply to impress. I still have no idea how i got there but it sent me down a rabbit hole because i had never heard of them. Upon looking up reviews I noticed they were horrible so back to the other websites i went... I never found a design I liked better than the one I had going on simplytoimpress. I decided to gamble on it. Well Let me tell ya... They were great! Every one printed well, came super-fast, and packaged professionally. I don't usually write reviews but decided to come put a little positivity on their review page because my experience was great. Hope this helps anyone of the fence!

I ordered invitations for a surprise party weeks in advance before I needed them. My order was taking forever to arrive and it was getting to close to the party so I contacted customer service asking for my money back because I made a Facebook group instead so I could get my RSVP's back in time and they refunded me only my shipping cost of 9$… so now I'm out $140 for invitations I have zero use for because they took forever to ship. Ridiculous. Will never use simply to impress again.