I ordered invitations, paid for expedited shipping and printing to get my order on time because the ETA of my shipment kept changing and getting later than originally quoted. Even with paying extra, my invitations never came. When I called to complain, they were to reprint them. They never did. I called to get my money back. They wouldn't refund me. I had to call repeatedly because they kept hanging up on me when I tried to get my money back. The customer service manager was cold, and just downright mean and nasty! Had they just refunded my money or not hung up on me and let me speak to the manager to begin with, I wouldn't of had to keep calling back. Completely UNPROFESSIONAL! Two months after the order was cancelled, I received my shipment and the box was all beat up. A month after the events had passed! When I opened the box, they weren't even the right size! Not that it mattered anyways by that point. So I called them to see what they wanted me to do with the shipment only to find they had blocked my number! When I called from a different line, the call went through straight away and the customer service agent denied it and got defensive when I suggested they had blocked my number. Then denied they had the capability of doing it at all. So he said he would investigate it and call me back. Turns out, he just asked the supervisor to call me and when she did, she confirmed that they HAD blocked my number. She then claimed that the delivery company (FEDEX) was the reason I never received my order. Clearly she was misinformed because the company hadn't printed them to begin with! So much misinformation. So much mistreatment of the customer. They need training on how to keep customers satisfied or they won't stay in business for long. TERRIBLE company and I mean TERRIBLE! I just can't put into words how horrible this company is and how incredibly unprofessional they are. They did end up refunding me the costs, as they should, but they should have been apologetic and they came nowhere close. There was no empathy for the situation they had caused. The invitations to our events were sent out very late as a result of their badly run company. RUN in the other direction. DO NOT USE THEM! I couldn't even find them on Yelp to leave a bad review. I guess they're afraid people will find out how they really handle business. There are MANY bad reviews on this company that I am finding now. Do your due diligence before investing money!