Shopify

I never received what I ordered went back to look at the e-mail and the shop link no longer works and the review order does not work. They were sure fast to take my money. I have closed the card as this person is a complete scammer.

Shopify is a nightmare for business owners. They can hold your payouts without warning or reason, leaving you in the dark. Their support is one of the worst you'll encounter—completely useless, providing no answers or help. They'll take your money, but they won't care if they destroy the business you've worked so hard to build. Avoid Shopify if you value your livelihood.

I had an awful experience on Fiverr and feel it's only right to warn others about the risks. I hired a "specialist" to help set up and market my Shopify store, but from the very beginning, there were countless issues. The quality of work was far below professional standards, with low-quality images and numerous mistakes in the text. I reached out repeatedly, but my messages went unanswered or ignored, despite Fiverr claiming they support buyers.

After a week of trying to resolve things, I felt completely scammed and left without any recourse. Fiverr's support team was slow to respond and ultimately unhelpful. For anyone considering Fiverr for freelance services, beware—you may end up paying for low-quality work with little to no real support if something goes wrong.

Save your money and look elsewhere!

I've been with SHOPIFY as a paying customer for 11 years, and they used to be great. You could always reach support on the phone and everyone was super kind and helpful. Then they got too big and stopped caring about their customers (as often happens in the business world)...
Going through an incredibly frustrating situation right now and no one is helping, even though I've contacted their "Support" several times via chat (only option).
I've been locked out of my account and my store was taken offline, even though I PAID FOR AN ENTIRE YEAR (and have 5 months left). I've already filed a complaint with the BBB, and I am completely willing to take legal action if I have to.
THIS IS UNACCEPTABLE.
I hope people read these reviews before deciding to do business with them...

Do not use Shopify- I have used them for 4 years for my online retail store and they do NOT have your back. They just want their money. Many situations have shown that is the goal. There is no easy way to speak to anyone- their support online is not acceptable. It seems like SHOPIFY is easy but once you get going you will find out it is not worth it. They have lost quite a bit of money for my store. I just wish someone would have posted something like this when I was looking at platforms.

They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.

My son signed up for a trial account and deactivated his account before the trial was up but he still got charged for TWO months! When inquiring we found out that Shopify created a "fake" storefront on his behalf that he never even named, used, or had any products in. They refunded one month but refused to refund the other month because it was against their terms of service to provide refunds. There's no way to delete your credit card information once you put it in there, there's no business address listed anywhere, customer service is a joke they have no number you can only talk to somebody through chat. I would give zero stars if I could. There are numerous other people on the forums that complain about the same thing.

Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.

BE WARNED BEFORE YOU SIGN UP FOR SHOPIFY!

I subscribed to the 3 month trail & forgot about it. On May 26th they hit my card for $40 and remembered the subscription. I've tried to contact Support twice. Since there was nothing ever done with the shop I feel that I am due a refund.

Customer Support? They only have a chatbot to talk to, which cannot provide a refund, only direct you to articles that Shopify has written and keeps in a loop. The first time I waited on a live support agent for over an hour.

Now today I've tried again to talk to someone other than the chatbot. So far I've been waiting for over an hour this time as well. An agent logged onto the chat, didn't say anything and left. I can see the log in and out. What a damn shame that a person has to waste their time on such horrible customer service, from what is supposed to be a reputable company!

I'm filing a complaint with the Federal Trade Commission and kissing that $40 goodbye!

After 4 years of having my business with thousands of products on the Shopify platform, all I can say is that Shopify sucks. It does not offer any protection to merchants, it is terrible at merchant's services. They never put themselves in merchant's shoes to give a solution to problems, quite the opposite! One thing on what they're really good at is TO TAKE YOUR MONEY. They don't protect you if a customer scams your business. They will scam you together with the scammer. In other words, you are on your own. I'm closing my business, taking it somewhere else, they've caused me too much loss already.