Seraphine

I thought it was a great idea to buy a cool maternity product from them, and a sale was announced 2 days after I ordered. I asked for a price adjustment and almost 2 weeks later they told me they don't do those. Surprising and unfortunate given the price point, and I will not be recommending to any friends given this customer service. I am in a client-facing role for work and how this was handled by a company that charges so much is not good-so as the consumer, be prepared for bad customer service and set your expectations low if you choose to order from here.

I have had nothing but issues with this company.
First order did arrive but had one item missing.
Second order I placed after receiving an email about the sale that had just started. 2 days later received a refund on my card with no explanation.
Third order I thought I would try again when I got another email about a final round of reductions with new items added. Same thing again, partial refund with no explanation. Presumably one item is still arriving, but I can't be sure as have no info. Might just have forgotten to refund it?
It's very disingenuous to keep advertising sales when items are just not available. I've learned my lesson and will not be not be shopping with this company again.

I bought a nursing hoodie when I was around 7 months pregnant, so I didn't get to wear it until after my return window expired. When I finally did wear it, it left loads of lint all over everything it touched. I washed it in the washing machine and it coated literally everything in lint. TERRIBLE quality. I sent an email about it and received an "oh, well. Sorry nothing we can do" kind of response. Company does not stand behind its products.

Awful incompetent company

Awful company, ordered some clothes online and paid for next-day delivery, it has now been 3 days and I finally receive an email saying it's delayed and not going to arrive till after I leave for the hospital. The company's customer care is dreadful, they don't even have a phone number. Some of these clothes were for my husband so he could have something for skin-to-skin time when my first baby is born (twins coming). In my opinion, use any other company. These guys don't know how to operate.

I recently bought a maternity/ nursing dress for my daughter for her birthday
Because we don't live close there was a gap of 3 weeks between the time I received the dress in the mail and when I brought it to her and when she returned it to me after she decided it didn't look good on her. I should have read the return policy more carefully, my mistake but usually better vendors have generous return policies and 2 weeks is ridiculously short. Then I tried contacting customer service on their site. Where is it.
Will never purchase from them again.

I bought a mom & child matching sweater and onesie set. Seraphine forgot to send the onesie--already ruining my Christmas gift for my pregnant sister-in-law. Rather than just send the missing onesie, Seraphine is requiring us to return the item... just so we can get back the exact same sweater plus the onesie they forgot to send. I now have to go explain to a woman in her third trimester why she needs to add an extra errand to her list because Seraphine can't just throw the onesie *they* forgot to send into the mail. (Oh, and this is after Seraphine did not respond to my initial email for two weeks.) What an unnecessarily poor user experience, and an embarrassment for a company that sells products at this price point! Is it really worth losing customers over logistical issues that Seraphine could easily fix? I guess so.

This is my worst online shopping experience. I ordered a nursing dress (US12), and I only got half of it, with the wrong size. The store really expects that you will keep the trimmings for $ 100, so as not to strain with the return. I do not advise buying anything from this seller. It will not meet your expectations

Called exactly in 6 minutes to cancel the order. But Communication is extremely poor, girls do not know what to do trying to reach their supervisor all the time. Stayed on a line for 1.5hs and nothing was done. The only thing that was constantly repeated to me is that they don't guarantee anything, no refund can be issued, it's all my fault. Never shop here again. Lost the parcel, lost money, and lots of time.

I ordered three dresses from their website and thought they were reasonably priced and looked nice. I was told I would receive it in three days. Three days come and go and I check the tracking number to see that it was never sent. Shortly thereafter I see a refund issued to me for two of the three dresses. I contacted customer support to see when I would receive the third dress and why I was refunded for the other two. I got a response four business days later explaining that they were out of stock and I would be refunded for the dresses and the shipping fee. I then had to respond again to say that I was not refunded for the third dress or the shipping fee, and I was confused as to why I was not getting the third dress. They told me that they just refunded me for everything and that the second refund should show up later. Thankfully I still have three weeks to figure out something else to wear to a wedding, but I am mad that this whole process took a week and a half to resolve.