SEA Gamer Mall

How would you rate SEA Gamer Mall?
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Australia
1 review
1 helpful vote
Follow cristian g.
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I have been using Sea GM for over 3 years now in several countries like spain, england or australia. It has been always an easy and quick process to receive my codes, and only had an issue once which was resolved straight away, so there is also a 5 star customer service available. Highly Recommended.

Date of experience: November 2, 2021
SEAGM S. SEA Gamer Mall Rep
over a year old

Thank you for being our valued customer. We are grateful for the pleasure of serving you.

Indonesia
1 review
0 helpful votes
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Great service
July 31, 2022

Been using this website to buy japanese region itunes cuz they got the cheapest price (for my currency) out of all sites I been visited. Oh yeah, the customer service is great too they are very helpful

Date of experience: July 31, 2022
SEAGM S. SEA Gamer Mall Rep
over a year old

Thank you for being our valued customer. We are grateful for the pleasure of serving you.

Singapore
1 review
0 helpful votes
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The customer support is just phenomenal, they respond very quickly, are informative and are very kind. So far I have experienced no issues when redeeming any of the cards that I have purchased from them. Once, I purchased several of the wrong gift cards totaling up to $350 and I immediately contacted their customer service who were quick to respond and issued me a refund. 10/10 would recommend their service. The only thing I hope to see in the future is an increased weekly limit as personally, I don't think it is enough for people who purchase large amounts of gift cards weekly such as me. Overall very good!

Date of experience: December 19, 2021
SEAGM S. SEA Gamer Mall Rep
over a year old

Thank you for being our valued customer. We are grateful for the pleasure of serving you.

Malaysia
1 review
0 helpful votes
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Scam
April 24, 2022

This is a fake site guys, please don't use it. I brought valorant points using bitcoin and guess what my transaction never went through. I cancelled many times and tried again and it never works. When I reached out to the customer service team, they just told, "We have reported this issue, to tripleA" or something like that and nothing happened lol. Please don't use this site and go to some where else which is more genuine.

Date of experience: April 24, 2022
SEAGM S. SEA Gamer Mall Rep
over a year old

Dear Customer,

We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.

Thank You.

Canada
1 review
0 helpful votes
Follow Umaru G.
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Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.

Date of experience: August 27, 2023
SEAGM S. SEA Gamer Mall Rep
over a year old

Dear Customer,

We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.

Thank You.

India
1 review
1 helpful vote
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Thankfull for the seagm developer
November 21, 2021

I would say a lot of thanks for the seagm team members to provide usefull facilities for the customers.
I am 100% satisfy for your service a major update i wish to be is that you should provide some discount or any other benefits for the user for their orders.
Thanks
Love you Seagm

Date of experience: November 20, 2021
SEAGM S. SEA Gamer Mall Rep
over a year old

Thank you for being our valued customer. We are grateful for the pleasure of serving you.

Singapore
1 review
1 helpful vote
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Pathetic buying experience, compounded by equally bad customer support. I believe their business model is to force people to ask for refund so that they can cut their "processing fee" and return money after "3-5 working days".
Nothing instant about their service and honestly it feels like its not even a legit business -_-

Date of experience: April 13, 2021
SEAGM S. SEA Gamer Mall Rep
over a year old

Hi Abhishek G,
We apologize for the bad experience you had in SEAGM.
Kindly share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better.
Thanks and sorry for any inconvenience caused.

Philippines
1 review
3 helpful votes
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Excellent Customer Service
September 23, 2020

I've been regularly purchasing prepaid codes from SEA Gamer Mall and customer service has been great. Orders are delivered instantly and had never encountered any problems. Thumbs up to the friendly staff!

Date of experience: September 22, 2020
SEAGM S. SEA Gamer Mall Rep
over a year old

Thank you for being our valued customer. We are grateful for the pleasure of serving you.

Singapore
1 review
3 helpful votes
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Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)

Date of experience: April 13, 2021
SEAGM S. SEA Gamer Mall Rep
over a year old

We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.

India
2 reviews
10 helpful votes
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Don't go with fake reveiw
November 11, 2022

This site is complete scam. Got a garena shells and this people send me a card which is already used. For my luck I had not bought 1 but 2.
When I contacted their team they need 5 days.

Date of experience: November 11, 2022
SEAGM S. SEA Gamer Mall Rep
over a year old

Dear Valued Customer,

After checking with our supplier, the code shows used after it was sold to you.

You are advised to contact the official game customer support for assistance if you still did not receive any game points from the code redemption.

Thank you and we apologize for the inconvenience caused.

Overview

SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 17th among Games sites.

service
48
value
46
shipping
41
returns
40
quality
47