ScanDigital Photo Scanning

I am a 40+ year professional graphic designer/photographer. So I have seen some bad scans in my time. None worse than the ones recently done by ScanDigital. All scanned out of focus, wrong way round. A total mess. Only good thing was they returned my slides to me.

Do not use this service. Waited a long time to have my order come back incorrect (same 2 hours of video recorded over and over on 2 discs - 4 hours never copied), and I was over charged. The customer service rep initially tried to tell me what happened was impossible. Told me I could get a refund, then the next email said no refund. I agreed to have them redo it, since they would not offer a refund, and that took forever again, with no correspondence about the status of my redo. Redo quality was bad... skipping video that was not happening on original VHS. Had to email them in detail about the overcharge, and email them 3 times to get an response. They finally admitted to overcharging me (which I told them at the start of this episode) and and refunded me. They pretended to be customer service oriented, but there is NO quality control or satisfaction guaranteed as stated all over their website. DO NOT USE!

They received my tapes and did nothing for more than 2 weeks. When I questioned customer service about it, I got some nonsense about how they had to secure (?) my tapes. When I complained about the fact that they were taking too long to even process my tapes, the response was to say "we clearly state it could take so many (don't remember the number) of weeks to process your order'. Well, it's the LAST time ScanDigital gets any business from me. And for all the time they took, the finished product was NOTHING special. Next time I'll use Southtree!

Used a groupon as others have. Quality was really bad. Film was about 45 years old so I didn't expect perfection, but much of it was so black I couldn't even identify who was in it. I think I could do better myself at no cost since I still have the projector, but wanted to save time. I ordered it 6/23 and received it 8/3. I feel as though I have thrown $300 away. Very disappointed. After reading reviews I see there is no sense in complaining to the company. They already have my money. Please don't make the same mistake I made. Read the reviews. I'm back to where I was, doing them myself.

I sent them 20 small reel Super 8 films to be made into a CD. First I am charged $37.90. A week later I am charged $252.80! For 20 films. Then to top it off 10 days later I am charged another $63.20. I never received prior notice of these charges. Lord knows, if I knew I would be charged $252.80 for this service I'd of had a friend come over with his Camcorder and film them while I run them on the projector and had them send my films back to me. So each film transferred to DVD cost me $17.69 per 3 minute film. I urge everyone to shop around. These fees are exhorbitant. I will never use this company again. Plus I got the old run around email back when I sent them a email telling them I thought there charges were much to high. Never again will I use ScanDigital.

I spent $700 to get my films and pictures on a DVD and it looks terrible. I called and they refuse to do anything to fix it. I didn't even get my pictures on a DVD which of course they said they would send to me. They didn't fix any of the old films to look better so the pictures probably look awful too. They are terrible with customer service and don't care to help you out in any way. They got their money and don't care. And to top it off it took over 4 months to get the stupid, worthless DVD. Worthless Company!

I sent in tapes to be converted to DVDs. They sent back a thumb drive which was mostly unwatchable. Some of the files had music dubbed instead of the actual audio. I called and the service rep said they never dub music. I have proof that they did. My tapes still have the original audio and NO music. I sent the tapes back for a second try. Dumb move. Watching their second converted video I apparently have someone else's file stuck in the middle of mine. None of our family in it but a lot of people that I don't know. How do I know where my videos may have gone?