Samsung

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $***** ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.

A serious fraud committed by one of your authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint:

1. Repeated Fraudulent Repairs
This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original parts with local, low-quality components without my consent.

2. Proof of Fraudulent Activity
During one of my previous visits, while checking my phone's camera, the staff inadvertently recorded a video where they admitted to replacing original parts with fake ones. Their faces are clearly visible in the video.

3. Deliberate Damage to My Device
During my second-last visit, they were unaware of the genuine parts I had replaced earlier. When I went for a minor repair (charging jack replacement), they tampered with my network and caused an overhead pop-up issue.
Every time I visited to get the issue resolved, they provided conflicting statements, first claiming my speaker was changed, then agreeing that it was the charging jack. After 4-5 visits for the same problem, they finally took my phone and, on the third day, falsely claimed a motherboard issue—even though my motherboard was perfectly fine in all previous visits.

4. Clear Attempt to Extract Money by Deception
It is evident that the service center is engaging in a deliberate scam to extract money by falsely diagnosing issues and damaging devices. This is not the first time they have done this to me, and I suspect they are deceiving many other customers as well.

As a long-time Samsung enthusiast, I've invested in their phones, TVs, monitors, and wearables, always trusting in their quality. However, my recent experience with the Galaxy Ring and the Samsung Care+ protection plan has been profoundly disappointing.

A few weeks post-purchase, the Galaxy Ring became completely inoperable. It wouldn't charge, connect to my phone, or reset. Seeking assistance, I anticipated that Samsung Care+ would provide a straightforward solution. Instead, I found myself entangled in an exhausting cycle:

The website directed me to a phone number.

The phone support referred me to an automated system that communicated via email.

The email response redirected me back to the same phone number.

Live agents were unhelpful, with the Warranty department claiming it was a Care+ issue and vice versa.

This back-and-forth persisted for days, each interaction involving lengthy hold times and repetitive troubleshooting steps that failed to address the core issue. Frustratingly, both departments seemed to use the existence of the other as a reason to deflect responsibility, leaving me without a resolution.

Having Care+ possibly made things worse. Instead of streamlining the process, it added an extra layer of confusion, allowing Samsung support to pass me between departments rather than taking responsibility.

After considerable persistence, I finally managed to have a warranty repair processed. However, this was not due to the efficiency of Samsung's support system but rather my own determination. The experience starkly contrasts with Samsung Care+'s promises of "hassle-free service" and "next-business-day replacements."

While Samsung's products are often praised for their design and innovation, this experience has highlighted a significant shortfall in their customer support. If you're considering their products, be aware that, should an issue arise, resolving it may require more effort than anticipated.

We bought 4 appliance from Samsung and received the free refrigerator panel set promotion in doing so. However, when we went to use our promotion, someone else had redeemed the code. We called and spent multiple hours on the phone. We were told we spoke to the Fraud department. Samsung does not validate on their website through address or email if the code is being used by the correct person. It was determined our code was stolen and would receive a new code from Samsung by email. We did not. We called again. Many more hours wasted. We again were told we would receive the code. Again we did not. When we emailed to ask for the code we were now told we would not be able to use the code as it had been used. Today I called back and have been told I have no open case and they will not give us a new code. I have a case number from what I was told was the Fraud department. Now I am being told there is no Fraud and Security department and I have no case number. Andre hung up on me because he said I had no case number. There is no one in the United States to speak with and they just pass you around the office in India with no real supervisor who can do anything to assist you. The "supervisor", Michael, told me he would transfer me to "Security Systems" and then I was instead transferred back to the inept Tech support. They all lie over and over and have no honor. It would have been quite simple to give us the code for the promotional set of panels when Fraud had been determined to have occurred. They have horrible security because they lost all record of my previous calls and case number. Samsung has lost all credibility because of their poor website security and worse customer service.

Got a Samsung stove less than 2 years ago. Got error message CF2. Found out it meant the oven control board needed to be replaced. For six months been trying to get the correct part number. Samsung keeps providing part number for a fridge control board instead of the oven. Now Samsung is suggesting that I purchase a repair manual so that I can get the correct part number. When I asked why Samsung can't look up the correct part number in the repair manual? There's no response. Samsung offers to have their tech install it for $900 but I can purchase the part for $200 and install myself. Kinda feel like I am getting the proverbial runaround by Samsung huh.

Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.

I recently purchased a laptop from Samsung's online store, and the experience has been nothing short of a nightmare. Despite specifically selecting a delivery date of December 2nd during the order process, Samsung completely ignored my choice and dispatched the laptop earlier, causing significant inconvenience and disrupting my work schedule.
To make matters worse, December 2nd was my birthday, and this laptop was intended as a gift. Due to Samsung's negligence, my birthday was effectively ruined. Their courier service, DPD, added to the frustration by not offering delivery time slots and requiring a PIN, making it impossible to leave the package with the concierge.
But the most appalling aspect of this entire ordeal has been Samsung's customer service. Despite my repeated attempts to explain the situation and highlight the inconvenience caused, they offered a measly £30 voucher as compensation and then closed the case without further resolution.
This experience has left me deeply disappointed and frustrated with Samsung. Their disregard for customer choices, inflexible delivery practices, and abysmal customer service are simply unacceptable.
I urge everyone to think twice before purchasing from Samsung's online store. Their disregard for customer satisfaction and blatant disregard for their own terms and conditions are a clear indication of their lack of respect for their customers.
#Samsung #CustomerServiceFail #DeliveryNightmare #DisappointedCustomer #ConsumerBeware

Important Notice: Samsung UK's Unfair Return Policy!

Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK.

Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn others. Consider this carefully before purchasing from them. Let's hold companies accountable for their treatment of customers!

Worse Samsung product.purchaed DDoor fridge but problem came in 1 days complain attended but problem is as it is.No response from Engineer.Life biggest mistake to faith on Samsung Brand.