Samsung E Commerce is the WORST COMPANY EVER! I wish I could just give it zero stars because everything has been a disaster. PLEASE SPARE YOURSELF THE MISERY! Don't buy anything directly from them! Best Buy is better customer service! I bought a frame tv because it was $200 cheaper and it turned out being way more expensive! The time I have spent going back and forth is insane. When I purchased online, it showed that BestBuy would be delivering and installing. Immediately, I got an email confirming and it stated that Angi would be the installer. I quickly called to cancel the order as I didn't want someone from Angi's list installing the television (this was not clarified prior to purchase). The representative said I could not cancel because it was being processed! There is ZERO grace period from the moment you hit submit. I LITERALLY dialed after that email came in! Once I received the item the nghtmare got worse. We went back and forth because I didn't get a return label. After "escalating" it I was informed a week later that I hadn't received a label because I had to pay the "restock" fee of $50 first then I would get a label. No way around it. So I decided to pay the stupid fee and they STILL haven't charged my card, emailed me back, or answer the line...the number I called was *******864 and I waited 30 minutes. It was dead air until I finally got music and was placed on hold. Wish I had a better ending but I'm still currently waiting for a resolution. SAVE YOURSELF AND DON"T BUY DIRECTLY FROM THEM! THEY ARE AWFUL! In the end, I waited 45 minutes to get transferred and then told that I had to wait 72 hours to process the payment and then I would get a return label. I will return with an update to see if that even happened. By now, we will be past the return window time so I'm not looking forward to this at all!