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Samsung
Questions & Answers

1,375 reviews

Here’s what buyers have asked with answers from Samsung staff and previous consumers.

7
questions answered
0%
answered within 1 day
Question:

Samsung phones where to start paid big money for s22 cell christmas time garbage no enternet inside or all kinds of issues called got ignorance no ph

Question:

When will I be able to get group texts, and pictures with messaging. I have 2 boys with serious health conditions and we rely on grouped texts.

Question:

Does the UN50TU7000 work with Alexa DOT? My experience was it would not synchronize with Alexa DOT

Answer:
Yes it works you need an alexa device to hook it to your alexa tv they have to pair each other, download the alexa app...
By J R., over a year old
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Question:

What made you choose The Official Samsung Galaxy Site over similar businesses?

Answer:
I chose Samsung directly so that my phone was unlocked from cellphone carriers. Also, TD bank offers generous credit limits, and Samsung offers several payment options. Samsung offers service trial subscriptions with its phones... Spotify, Sirius XM, Light room, Cloud Storage, YouTube TV, etc.
By Kevin V., over a year old
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Question:

Has any one received their free bonus cookware with the induction stove that Samsung promised?. They keep giving us the run around.

Question:

I had ordered ninja kids tablets when it was on sale in dec2017. Th shipped 1pc after a month,2nd tablet not shipped yet. Where can I raise complaint.

Answer:
Good luck on your problem. I haven't had any luck with my 8 month problem with them
By Agnes D., over a year old
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Question:

Have a question about Samsung? Why is Samsung Direct Consumer Service so horrible? Staff can't answer the simplest questions or rectify anything...

Answer:
They are out of the country and could not care less about customer service
By Charles B., over a year old
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Question:

I ordered a watch in nov and still have not received it I was told order was being processed 3 weeks ago and now told another shipment was coming the (th of Jan but not sure if I would get mine.If we do not we will be getting rid of Samsung phone and getting our money back on the watch and cancelling the order

Question:

Is there really is rewards?

Answer:
Yes! You never get what you ordered from them!
By Yelt K., over a year old
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Question:

When you buy from samsung.com, is it actually a direct purchase from samsung with no middleman or it is from some unnamed 3rd party handling thier ecommerce?

Answer:
This Samsung fridge was purchased at a local Lowes store. Lowes would not help me in any way with getting service when the fridge stopped working.
By Kris C., over a year old
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?