RitzCamera

I bought a gallon of their Wave hand sanitizer from amazon. As the product was being delivered, I received an email from amazon that said the government was recalling the product as it had methyl alcohol in it which is not on the label! Methyl alcohol can be absorbed thru the skin and cause blindness, death and numerous other health problems. Although Amazon took it off their site, after I contacted the company they sent me a worthless link and insisted it was safe. Wold you believe them or trust the recall? I'm certainly not going to put my health/life at risk trusting some people I don't know. To make it even worse, they sold it to me even after the recall was already in effect. They're sending toxic products to customers and insisting it's safe to use. They should be sent to prison.

"I'm so disappointed in the customer service of Ritz Camera. I paid for a camera for my girlfriend as a surprise Christmas. UPS delivers the package to the wrong place and I paid for 2 day shipping. After an endless runaround with UPS, I'm now on an 8 day wait to see what happen to the package. Next business day I call Call Ritz to see if they can fix it. The simple solution was for them to send me a new camera next day so that I can get it for Christmas or just give me a refund and they work it out with UPS. I'm being put on the back burner as if this isn't a priority when it comes to a solution for me. Now I have to file a claim with my bank to get my refund back. This is how you are treated when you try to support companies and not buy from Amazon. Will never purchase from here again. No Camarea No refund. Buyer Beware "

I ordered a lens for my Canon EOS Rebel on 12/28, it still has not shipped. I called customer support today to find out what has happened and was told that it is due to ship on 1/24. I don't recall ever seeing a notice of this when placing my order and certainly wouldn't have ordered if I had known about this delay. I tried to get the customer service rep to cancel my order and was told that they could not cancel it because the order has already been submitted. I asked to speak with a manager and after waiting a long time on hold i was told that the supervisor would check with the warehouse to see if it could be shipped sooner and that I would receive a call back. The callback never happened.